NACUSO Welcomes Two New
Gold Partners
Finn AI creates automated conversational AI that helps credit unions improve success of their member experience on mobile, online and call center channels. Built and trained specifically for retail banking, Finn AI acts as a concierge for digital banking end users by delivering automated service and instant answers for the most common queries and tasks. More information: www.finn.ai
Nymbus CUSO was founded to help credit unions meet industry challenges. Its mission is to break through barriers to growth by connecting credit unions with trusted fintech offerings that enable opportunities for generating new revenue streams while deepening connections and value to members. More information: www.nymbus.com/cuso/.

Join NACUSO Platinum Partner CO-OP Financial Services for their THINK 21 Series
Today, being a “member centric” credit union means much more than evolving your products. It means mastering the “Business of Member Experience.” So, what fundamental shifts does your credit union need to make to thrive in the future? Join this year's CO-OP THINK virtual series to find out:

  • What should drive your P+L and the "new" measure of success?
  • The power of payments, personalization and turning empathy into growth.
  • The importance of integrating member experience into your structural fabric.
Gold Partner Finn AI Partners with Credit Union Professionals for an Informative Webinar
Survival for Credit Unions means best-in-class customer experience and giving your members a reason to love banking with you. In a panel discussion, hear from two NACUSO leaders: Amber Harsin, CEO of Prodigy, Becky Reed, CEO of Lone Star Credit Union, as well as Nat Cartwright, Founder of Finn AI. They’ll reflect on the year and discuss which technology is mission critical in meeting member needs—during the pandemic and beyond. Join this webinar to hear more about:
  • Which technologies are being prioritized by CU leaders to meet member needs?
  • How banking chatbots can resolve member inquiries 5X faster and be rapidly implemented?
  • Which technology future-proofs CU customer service operations?
FAST FIVE:
Public Policy Insights and Developments
Over the past year, the coronavirus (COVID-19) situation has become part of our new reality. Each day presents new challenges and new responses – from governments and organizations alike – that, in turn, presents new realities and challenges we are all feeling deeply.

Mastercard is closely monitoring these events to help ensure we are taking all necessary steps to protect our employees and maintain service to our members.

Thank you Mastercard, our valued Exclusive Premier Card Partner, for these insights. Click on the image to read the latest challenges and opportunities.