For Immediate Release
June 2, 2022
The Money Source (TMS) Joins NALHFA
WASHINGTON, DC – The National Association of Local Housing Finance Agencies (NALHFA) announced today that The Money Source (TMS) is its newest member.
NALHFA is the leading local affordable housing advocate, influencing the shape and content of congressional legislation and agency regulations affecting the affordable housing finance industry.
TMS is a national correspondent investor and subservicer. The power of TMS Correspondent means they deliver 25 years of world class experience to help businesses prosper. They offer a full suite of agency and government loans including renovation programs, and their Correspondent proprietary technology KISS (Keep it Super Simple) enables TMS to review funding packages in 24-hours. They provide some of the fastest turn times allowing for lower carrying costs. Presenting an industry best servicing experience for members has made TMS Correspondent a Top 15 Ginnie Mae Issuer.
As a subservicer, TMS’ mission to Grow Happiness through experience has resulted in a 91% first call resolution rate, 83% NPS score, and less than 30 second call wait times. In addition, with great tech, like their award-winning servicing platform SIME (Servicing Intelligence Made Easy), TMS provides subservicing clients a fully transparent, 24/7/365 accessible, on-demand view of all the necessary data needed to manage their portfolio. This winning combination of great people + best-in-class tech has resulted in a leading customer experience backed by a 98% customer satisfaction rate and has propelled TMS to a Top 10 Subservicer.
"At TMS, we are committed to growing happiness by helping homeowners achieve and maintain homeownership," said Tom Gillis, SVP of Correspondent and Subservicing Sales. "We are excited and honored to become a member of NALHFA and do our part to help the nation’s state Housing Finance Agencies provide affordable housing. TMS’ mission to grow happiness through experience carries on after the initial purchase by delivering the highest customer experience scores in the servicing industry. Our servicing platform and relationship-focused approach help prevent low-to moderate-income homeowner delinquencies. Happy homeowners with low delinquencies help create sustainable homeownership."
For more information about NALHFA and how to join, click here.