2FA will be enabled for NC3Certs Accounts in approximately three weeks!

To prepare for this rollout, please review the email address associated with your NC3Certs account:

• All personnel (Instructors, Campus Administrators, Website Support) must use their official organizational email address. Personal emails will no longer be permitted for instructors or organizational staff to access NC3Certs.
• Students must use an active school-issued email address that they can access to receive authentication codes. If your students are not provided with a school-issued email address, a personal email is permitted.



If you or your students are currently using an outdated or unofficial email address, you will need to update it before 2FA is enabled, or you may be unable to log in.

Updating Email Address

Instructors and Staff Emails

You must use your official organizational email address (e.g., your school or district email).

1. Log in to your NC3Certs account at: www.nc3certs.com
2. Go to your profile or account settings (under your name in the top-right corner).
3. Locate the Email field.
4. Replace the current address with your official organizational email.
5. Save your changes.

Student Emails

Implemented by Website Support, Campus Admins, or Instructor Accounts

1. Go to the Users page in your Instructor Dashboard.
2. Search for the student by name or current email address.
3. Locate the Email field.
4. Replace the current address with the student’s active school-issued or personal email.
5. Save your changes.

Alert Your IT Team to Whitelist NC3Certs Domains

To ensure that 2FA and other system emails from NC3Certs are not blocked or marked as spam, please share the following information with your IT or email security team and ask them to allow/whitelist these domains and addresses:

Email sending domain / address to allow:

• noreply@nc3certs.com
• primary sending address for NC3Certs notifications and 2FA codes

Domains to allow / whitelist:

• nc3certs.com
• nc3certs.s3.amazonaws.com
• js-agent.newrelic.com
• nc3.my.site.com
• nc3.my.salesforce.com
• nc3.ccsend.com
• nc3.net

You can suggest that your IT team:

• Add these to the organization’s email allowlist / safe senders list.
• Ensure that messages from noreply@nc3certs.com are not filtered to spam or quarantined.
• If your organization uses strict domain filtering, explicitly permit emails and resources from the domains above so that 2FA codes and login notifications are delivered reliably.

If your IT team needs additional details (IP ranges, specific headers, etc.), they can contact Joseph Smith, Customer Success IT Coordinator, NC3.

Need Help?

• If you cannot log in, or if you do not see an option to update your email, submit a Help Request.
• If you manage accounts for others (e.g., Campus Administrators), please ensure all associated users have updated their email addresses and that your IT team has whitelisted the domains above before the 2FA rollout.

Once 2FA is enabled, login codes will be sent to the email address on file. Using an inaccessible or outdated address, or having those emails blocked by your organization’s filters, may prevent you from logging in.