The member facility owner didn't respond with a valid code, but 999 appears as the provided code. What is this?
Code 999 is automatically applied for any non-responding member facility owner. If after arriving on the jobsite and there are not any visible indications of facility within the area of the excavation or demolition, the excavator may proceed with digging.
If you are aware of or observe indications of an unmarked facility, do not begin digging. Please contact the center directly by dialing 811 or 1.800.632.4949 and a CSR will assist you in resending the request to the non-responding members.
A 3-Hour Notice can be requested in the event the member facility owner did not respond.
What are some visible indications?
Poles, markers, pedestals, meters, valves, etc.
The member responded with
, but when I arrive onsite I can see that their
facilities are in the vicinity of the excavation or demolition
Anytime you are aware of or see evidence of an unmarked facility, contact the center immediately.
A CSR will help assist in resending the notice to the affected member facility owner. The member facility owner(s) are responsible for marking the facility within 3 hours of the call as long as the excavator provided the notice according to the requirements of the state law!