Critical Illness Rates - January Bills
As of January 1, 2023, Voya has taken over the NCFlex Critical Illness plan. It was recently discovered that some employees were charged the wrong age band rate, but this was only reflected on LifeHelp's/Voya's side. The enrollment platforms reflect the correct rates. Payroll units should also have the correct rates. This error would only be noticed if your employing unit reconciles your bill with your payroll records.
This affected 1,125 policies and a total of 1,625 coverage costs transactions. The total is greater due to some policies having both employee and spouse covered. The error occurred for some employees going into a new age band in 2023.
Please know this is being corrected by LifeHelp and an adjustment will be added to each affected policy for their February premium to offset the miscalculation in January.
|