An Important Message for NCFlex Benefit Representatives

February 1, 2023

NCFlex 2023 Admin Manual and

January HBR Training Materials


Please note, the revised version of the HBR Administration Manual has been posted to our HBR page. It's good practice to save the link as a favorite for future reference. If we find edits needed throughout the year, we will make these and upload a new document, but the link will remain the same. We will only notify you if these changes are major.


Also on the HBR page, you'll find under the "Past Trainings" tab, links for the slides and recordings from our HBR Training last week. One training went over all NCFlex benefits and the other training went over the HBR Admin Manual.


Reach out to us at ncflex@nc.gov with any questions.

Critical Illness Rates - January Bills


As of January 1, 2023, Voya has taken over the NCFlex Critical Illness plan. It was recently discovered that some employees were charged the wrong age band rate, but this was only reflected on LifeHelp's/Voya's side. The enrollment platforms reflect the correct rates. Payroll units should also have the correct rates. This error would only be noticed if your employing unit reconciles your bill with your payroll records.


This affected 1,125 policies and a total of 1,625 coverage costs transactions. The total is greater due to some policies having both employee and spouse covered. The error occurred for some employees going into a new age band in 2023.


Please know this is being corrected by LifeHelp and an adjustment will be added to each affected policy for their February premium to offset the miscalculation in January.