An Important Message for NC Health Benefit Representatives
December 2018
2019 Guides - Comprehensive version

NCFlex will soon be releasing an expanded version of the 2019 guide. It's similar to our 2018 guide, but with changes for 2019. We'd like to collect orders now. Take a moment to let us know how many you need and where to send them:

NCFlex Resource Page for New Employees

Our new resource page offers a quick overview for new employees of the NCFlex program and the benefits that are offered. It also provides a video with an overview of the plans and a video that educates employees on the benefit of pre-tax plans. Please share our NCFlex Resource Page with your new hires as a part of their new employee orientation.
2019 Health Care Flexible Spending Account FAQs

Learn answers to questions commonly asked by employees regarding how the roll over will work and see a screen shot example HERE .
Welcome our New Team Member!

Janis Alford recently joined the NCFlex team as our administrative assistant. Janis will be assisting us in booking benefit fairs, conferences, trainings, and other outreach programs across the state. If you'd like NCFlex to attend one of your meetings, please let us know:
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2018 Survey

We want to hear from you. Please take our survey to help us better serve you and your employees in 2019. We want to hear your thoughts on HBR training, the guide and Open Enrollment.
Filing an Accident Claim - Form Available Online

Until recently, to file an NCFlex Accident Insurance claim employees would first call LifeHelp, the customer service for Voya. Now, they can simply access the form on our website and follow these simple instructions:

  1. Download the "Accident Insurance Claim - Employee/Member" claim form from ncflex.org.
  2. Complete the form as outlined on the claim form.
  3. Gather any additional supporting documents as instructed under the Claims Checklist section.
  4. Submit your completed and signed form, and any supporting documents using your preferred method listed below.
  • Submit your claim through secure upload by going to voya.com (select Contact & Services > Claims Center > Upload a Claim).
  • Mail to the address provided at the top of the claim form.

If employees have any questions about the claims process, call 1-877-464-5111.
Know an HBR who would like to receive these emails? Send them the following link:

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