An Important Message for NC Health Benefit Representatives |
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Please take a moment to share your feedback
We'd love to hear from you on what worked and what didn't this year regarding enrollment in NCFlex benefits. Your feedback is valuable in helping us improve resources to empower you to better understand and utilize your NCFlex benefits in the future.
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Required in 2022: Documentation for Changes on NCFlex Benefits
Effective January 1, 2022, life event changes that effect NCFlex benefits will require supporting documentation. Please visit the NCFlex HBR page to view more information such as what documentation is required and slides from this month's HBR Training on this topic.
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FSA Rounding Feature
During the NCFlex HBR Train the Trainer in September we discussed the FSA Rounding Feature that was introduced for the first time during this year's Open Enrollment and will continue for future enrollments. We wanted to remind you of this feature for when you view your enrollment files.
- When employees enroll in an FSA plan, the Benefitfocus Platform now utilizes the deduction calendar in order to calculate the number of remaining deduction periods.
- Since Flexible Spending contributions are entered as an annual amount, this is divided by the number of remaining deduction periods in order to determine the per period contribution amount.
- This may slightly change an employee’s yearly contribution election to make contributions even.
- A note in Benefitfocus notifies the member.
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HBR Upcoming Training - Refresher on Benefits and Admin Manual
NCFlex will provide HBR training on Jan. 20 and 25. Each session will focus on NCFlex benefit details in the morning and the NCFlex HBR Admin Manual in the afternoon. You may choose one day to attend both trainings, or split the training on different days.
We invite and encourage all HBRs who would like a refresher on these topics or to those who are new to the NCFlex benefits area, to attend. Find registration links on the Upcoming Trainings page. The links are also below for your convenience:
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NCFlex ID Cards and EOIs - After Enrollment
Here is some information regarding the NCFlex plans and materials employees may receive or be able to access after their enrollment:
Flexible Spending Accounts -
- A convenience card is mailed to first-time users (for those that have both HCFSA and DDFSA, only one card is issued) and only re-issued if reported lost or stolen, or once it expires after three years (the “Valid Thru” date is listed on the card). For security, please note these cards come in plain envelopes with minimal markings.
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Additional cards can be requested by logging onto ncflex.padmin.com or by calling 1-866-916-3475. Note that a claims kit will be emailed to all participants (mailed to those without a valid email address on file with P&A) and can also be found in the FSA section of ncflex.org.
Dental -
- Cards with a unique ID will be issued to new employees who enroll and will only be re-issued to existing participants if they transfer to a new job or make changes to their plan. If cards were not/are not received or additional cards are needed, employees can contact MetLife at 1-855-676-9441.
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Generic cards (without a unique ID) can be printed after logging onto mybenefits.metlife.com (company name is NCFlex). A generic card can also be found in the dental section of ncflex.org. Cards are only required the first time a participant visits the dentist or if they change dentists.
Vision -
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Cards are only mailed to new participants. Additional cards can be accessed by logging onto www.eyemedvision.com/NCFlex, by logging into the EyeMed app, or by calling 1-866-248-1939. ID cards are not required to visit a provider.
Accident, AD&D, and Group Term Life -
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Certificates, claim forms, and other information can be found in each plan's section of ncflex.org. ID cards are not provided for these plans and are not required.
- If an employee enrolled in Group Term Life for the first time (above $20,000) or increased their amount above the guaranteed issue amount, they should be soon receiving an Evidence of Insurability (EOI) to complete and send back to Voya.
Cancer and Critical Illness -
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Welcome letters are mailed to new participants and to anyone who makes a change to their coverage during open enrollment. Certificates, claim forms, and other information about these plans can be found at ncflex.org.
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Allstate also has a portal where employees can view their personal coverage and claim information: Log into your account. ID cards are not provided for these plans and are not required.
Disability -
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There are no mailings for this plan; however, plan details and vendor contact information can be found in the disability section of ncflex.org.
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EOI is required for anyone who enrolled for the first time during Open Enrollment. If EOI was not completed electronically during OE, the employee may still have time and should contact The Standard at [email protected].
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Employee Webinar Opportunity -
First of Year Benefit Reminders
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In January, we will discuss benefit reminders for the beginning of the year such as how to update beneficiaries when needed, viewing your paystub for accuracy of premium deductions, making changes to benefits when you have a life event, and receiving 1099s for benefit payouts. |
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Don't forget, the webinars page also includes recordings of prior sessions. Scroll toward the bottom of the page for related, helpful documents.
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Visit our HBR Webpage for newsletter archives (HBR and Member) from the last six months, guide orders, exception form, and more.
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Know an HBR/UBA who would like to receive these emails? Send them the following link:
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