An Important Message for NC Health Benefit Representatives

January 2020

Remind Employees to Check Benefit Deductions January paystubs for your employees will show the first NCFlex deductions for the 2020 plan year. Remind employees to check their paystubs for accuracy. If they feel there was an error made during Open Enrollment, they should contact you, their HBR, to see if an exception request is warranted. As HBRs, it is your decision whether or not to submit exceptions on an employee's behalf. Whether you agree with the employee or not, always include all details you feel are relevant to the exception request for NCFlex's consideration.   To submit an exception, complete the exception form on the  NCFlex HBR Webpage . Include all pertinent details to help us process your exception as quickly and accurately as possible. NCFlex will accept Open Enrollment exception requests through March 15. Dependent Day Care exceptions will still be considered after this date if an employee enrolled in the DDCFSA in error.

The Standard - Contact for HBRs UPDATE Last month it was noted that Leslie Huffman is the main HBR contact for The Standard, however, please use the main email - [email protected] to reach her versus her direct email.   This ensures that if Leslie is unavailable, someone else can respond to your request.  Employee 1099 Forms for Critical Illness and Accident Employees who received a benefit from the Critical Illness or Accident Plan in 2019 above $600, should expect to receive a Form 1099 for tax purposes. If receiving a 1099 for the Accident plan, please note employees may receive two copies, one copy is for their records.   Employees should consult a tax adviser about whether the benefit in whole or part is taxable.

Voya's EOI Process - Reminder Employees who made changes during Open Enrollment to their Term Life benefit that required Evidence of Insurability were mailed EOI forms in December from Voya.   As a reminder, the effective date for employees whose election required EOI is dependent on the EOI approval date. Once this approval occurs, Benefitfocus updates their system.   Payroll should then be updated to reflect the new premium amount.

Training for New HBRs Those who are new to NCFlex or would like a refresher can register for quarterly training on the  HBR portion   of our website. The next trainings are scheduled for March.

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