An Important Message for NC Health Benefit Representatives
May 2021
MetLife Billing Portal -
New Link

If you currently have access to MetLife's billing portal, please be advised there is now a new link - You will continue to use the same log in credentials you use today, in the new portal.

MetLife will be uploading the current invoices to both portals for the rest of May. 

If you have any questions, please reach out to NCFlex at or Mary with MetLife at
HBR Training - Recording and Highlights

If you missed our recent HBR Spring Training event, you can find a recording of the session and the slides on the HBR portion of our website (look under the tab "past trainings"). Also on this page you will find the 2021 Admin Manual.

A few highlights from the sessions:
  • Admin Manual Updates and Reminders, including:
  • Rehires vs. Transfers
  • Exceptions
  • Vendor and NCFlex contacts - when to use each
  • New Benefits Continuation Period while on LOA chart
  • QLEs - more detail added for some
  • NCFlex to soon require documentation.
  • American Rescue Plan - COBRA Subsidy
  • New NCFlex Consultant - Segal
  • Upcoming changes to NCFlex plans
  • FSA Changes Reminders

Thank you to all who joined us!
Employee Webinar Opportunities -
May (Vision) and June (AD&D)
As we move through the year, we continue with monthly sessions to help employees better understand our benefits, one by one. In May we are featuring our Vision plan and in June we will be featuring our Accidental Death and Dismemberment plan.

This information has been shared in the Member May Newsletter (which you can find in on our HBR webpage), but feel free to share the webinars page with your employees also:

Don't forget, the webinars page also includes recordings or prior sessions and helpful documents from those sessions towards the bottom of the page.
Sensible Savings Session Webinars - Coming this Summer
NCFlex, in partnership with the State Retirement System, State Employees Credit Union, and Prudential Retirement is offering a free financial and retirement planning webinar for State of NC employees.
Learn how to make the most of your finances and resources during the NCFlex Sensible Savings Session. Topics Include:
  • NCFlex Benefits
  • TSERS Retirement Planning
  • NC 401 (k) & 457 Retirement Plans
  • Financial Wellness with SECU
The sessions are being offered on three different dates. Please visit the Sensible Savings Sessions page to learn more and register. Also, please share this information with your employees as you see fit.
Visit our HBR Webpage for newsletter archives (HBR and Member) from the last 6 months, guide orders, exception form, and more.
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