An Important Message for NC Health Benefit Representatives

September 2022

NCFlex Open Enrollment - Oct. 10 - 28

Open Enrollment begins soon! NCFlex joins the State Health Plan for Open Enrollment October 10-28 for the 2023 plan year.  


For more information on what's changing and reminders for NCFlex benefits, view the 2023 Open Enrollment webpage. Some changes coming for 2023 include a new Accident plan option, enhancements to our Critical Illness plan and lower rates for the Cancer plan. 


Please share the information on the Open Enrollment page with your employees including the employee sessions that will be held throughout October. These sessions give employees an opportunity to join and ask questions about NCFlex benefits. Keep in mind, the State Health Plan will hold sessions that are focused on their benefits.  

NCFlex Guides Update

In an August HBR Alert, we noted the different guides and how to place orders. The 2023 Benefits Guide (longer version for benefit reps) is now available for order. Also, you will now find the 2023 Enrollment Guide (Spanish version) available for viewing in the guide section of our webpage.


If you ordered enrollment guides for your employees, they should be on their way. Check your order status on the same site the order was placed. Please check to ensure you received the correct guides (university or non-university). If there is a mistake, please reach out to the print vendor at (919)255-6500 or to us at ncflex@nc.gov.  

Train the Trainer Recording and Slides

Thank you to everyone who attended our training sessions this month. This was our first time in three years getting to see some of you in person and it was a pleasure! We hope you took away information that has prepared you for next month's Open Enrollment.  


If you missed our training or would like to revisit the information, you can find the slides and recordings on our HBR page (note: there are separate links for university and non-university material). 


We discussed the upcoming changes to our benefits as well as reminders around dependent SSN audits, waiver of premium available on certain benefits due to an employee going out on disability, exceptions after OE and QLE documentation.  

Open Enrollment Sessions for Employees


During Open Enrollment we will be holding Employee Sessions where employees can join and ask questions related to NCFlex benefits.  


As a benefit rep, you may also decide to request a separate session for your employees only.  Our site visit request form is available, not only to request in-person visits but also to request virtual sessions.  Or you can email us at ncflex@nc.gov to discuss times and days that we have available.  

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