An Important Message for NCFlex Participants
April 3, 2020
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CARES Act Reinstates Over-the-Counter (OTC) Medications as FSA Eligible

Part of the CARES Act that was recently passed has reinstated the coverage for Over-the-Counter (OTC) medications and menstrual care products for reimbursement from Flexible Spending Accounts (FSAs). Participants of the NCFlex Health Care FSA can purchase these items with the funds from their HCFSA without a prescription.

This change is effective for items purchased on or after January 1, 2020. Merchants will need to update their systems for these items to be recognized when using the NCFlex convenience card. However, in the meantime, participants can save their receipts and file manual claims for these items.

Claims can be filed with a paper form , online at ncflex.padmin.com , or from a mobile device .

Once we are made aware that the NCFlex convenience card will work for these purchases, we will notify members.
Evidence of Insurability for Group Term Life

During Open Enrollment last fall, if you chose an amount of Term Life insurance that was above the guaranteed issue amount, you should have received (or may be receiving in the near future) a form to complete for Evidence of Insurability (EOI).

Please note, once an you receive an EOI form, this can be completed at any time. Although it says you have 60 days, if it is completed after 60 days it will still be considered. However, if a medical exam is required, this has to be performed within 30 days of the EOI completion, or another EOI will have to be done.

Therefore, if an you do not feel comfortable at this time going out of your home or having someone come into your home to receive this exam, it is recommended that you wait to complete the EOI until a later date.

Keep in mind, the pending Life insurance amount will not go into effect until all required steps of the EOI have been completed and approved by Voya.

Voya prefers for these exams to be performed by APPS (American Para Professional Systems) and if an exam is required, you would be given the below information:
Questions?

Contact us at [email protected].