ID Cards and EOIs - the What, When, and Who
Here is some information regarding the NCFlex plans and materials you may receive or be able to access after your enrollment:
Flexible Spending Accounts -
- A convenience card is mailed to first-time users (for those that have both HCFSA and DDFSA, only one card is issued) and only re-issued if reported lost or stolen, or once it expires after three years (Valid Thru date is listed on the card). Please note these cards come in plain white envelopes with very little markings.
- Additional cards can be requested by logging onto ncflex.padmin.com or by calling 1-866-916-3475. Additionally, a claims kit will be emailed to all participants (mailed to those without a valid email address on file with P&A) and can also be found in the FSA section of ncflex.org.
Dental -
- Cards with a unique ID will be issued to new employees who enroll and will only be re-issued to existing participants if you transfer to a new job or make changes to your plan. If cards were not/are not received or additional cards are needed, contact MetLife at 1-855-676-9441.
- Generic cards (without a unique ID) can be printed after logging onto mybenefits.metlife.com (company name is NCFlex). A generic card can also be found in the dental section of ncflex.org. Cards are only required the first time you visit your dentist or if you change dentists.
Vision -
- Cards are only mailed to new participants. Additional cards can be found by logging onto www.eyemedvision.com/NCFlex, by logging into the EyeMed app, or by calling 1-866-248-1939. ID cards are not required to visit a provider.
Accident, AD&D, and Group Term Life -
- Certificates, claim forms, and other information can be found in each plan's section of ncflex.org. ID cards are not provided for these plans and are not required.
- If you enrolled in Group Term Life for the first time (above $20k) or increased your amount above the guaranteed issue amount, you should be soon receiving an EOI (Evidence of Insurability) to complete and send back to Voya.
Cancer and Critical Illness -
- Welcome letters are mailed to new participants and to anyone who makes a change to their coverage during open enrollment. Certificates, claim forms, and other information about these plans can be found at ncflex.org.
- Allstate also has a portal where you can view your personal coverage and claim information: Log into your account. ID cards are not provided for these plans and are not required.
Disability -
- There are no mailings for this plan, however, plan details and vendor contact information can be found in the disability section of ncflex.org.
