Tar Heel Pest Management News
September  2018
Administrative Professional of the Year Award: Nominate Someone Today!
Deadline: Sept. 30, 2018

Only a few days left to nominate an outstanding Administrative Professional for the new Administrative Professional of the Year Award!

This is a new annual award presented by the North Carolina Chapter of the Professional Women in Pest Management. The Administrative Professional of the Year Awar d will be presented to an administrative professional who demonstrates the following qualities:

  • Customer service-oriented both internally and externally
  • Commitment to the company's purpose
  • Current, full-time administrative support staff members
  • Have worked in his/her current position for at least two years
The winner will receive:
  • A plaque
  • $250 gift card
  • One-night stay at the 2019 PCT School and a gift card to cover expenses for the trip
To nominate someone, visit the  NCPMA website.

Deadline for nominations is Sept. 30, 2018.

In This Issue
Register Today: Fall Regional Meetings
Dates Scheduled Throughout September

Dates for the 2018 Fall Regional Meetings have been announced. Join us at a location near you to hear from a great lineup of speakers.

Registration information, dates and locations can be found on the NCPMA website.

Meet the Board: Clint Miller
"How a Summer Job Led to My 40+ Year Career"

When I graduated from high school in Wilmington and enrolled at Western Carolina University, I never thought I'd be in the pest management industry. But, one summer job changed all that.
That's right. My entire career started as a summer job doing termite work, primarily drilling and trenching. I returned to school that fall and kept going back to help with the pest management business on my spring and summer breaks.  Now 40 years later, I'm still in the industry and enjoying more challenges than ever. 
I come to work every day expecting to meet someone new and be challenged with figuring out problem accounts. I still do inspections regularly and trouble shoot many issues. I enjoy figuring out pest problems and conditions which lead to satisfied customers. And, believe it or not, I truly enjoy crawling into a crawlspace and discovering problems that each need a unique plan of attack. Every job is a challenge and every satisfied customer is a win! I love winning!!! 
In the early 1980s, I attended my first NCPMA meeting at the McKimmon Center thirsting for knowledge about our industry. Since then, I've attended every winter school and every spring and fall workshop when I can, and I've served on the Board of Directors where I co-chair the Public Relations Committee. The association has allowed me to grow my knowledge of the industry and make great friends with my fellow professionals statewide.
This industry has allowed me to provide for my family and raise two sons, as well as enjoy the outdoors hunting, fishing, golf, and traveling. 
Life is all what you make of it and, if I die today, I have had an awesome life with few regrets! My faith in Jesus is strong, and I am proud of family and friends in my life. My goal is to leave the world a BETTER place than what I found along the way.

-- Clint  Miller  is  the  owner of Clint Miller Exterminating in Mt. Pleasant, N.C. and currently serves as the Vice President of the North  Carolina  Pest Management Association.


NCPMA Insider: Maintaining Culture
Part 3 of a series by Ashley Morrison

Growing and scaling your business is a good thing. It oftentimes brings greater opportunities for yourself and your team, and you're able to do more for your clients. Growth, however, doesn't come without challenges, and one notable challenge small businesses often face is how to maintain culture during times of growth.
First, talk about your values. It's great to talk about your core values during the interview process, but don't stop there. Make sure your hiring and onboarding practices, as well as reward incentives, reflect your values and outline clear expectations, so everyone on your team understands your culture from the very beginning.
Another way to help maintain culture is to accept feedback. Listen to your team, and take note of both the good and bad. You're all in this together, and rallying around that idea will help foster an even deeper sense of culture. Feedback will help your company stay grounded. 
Last, be open to change, and give it room to evolve. What do you do with the feedback you receive? Does it get filed away somewhere never to be heard again or do you welcome change openly? Culture isn't something you decide to put into place one day and expect it to stay the same forever. It takes work, and it needs to be nurtured. Culture will rise and fall through different seasons of growth, and that's okay as long as you maintain your core values.

--Ashley Morrison is the Director of Operations at City Wide Exterminating and is part of the NPMA ELP Class of 2018.
Register Today: United We Stand 

Registration is now open for NCPMA's United
We Stand! 

Join us Nov. 14-16 at the Grandover Resort in Greensboro for three days of intensive, hands-on leadership courses designed to help pest management business owners, executives and managers develop and grow their businesses while networking with their industry peers. 

Space is limited! Be sure to secure your spot today.

Click here to register via our website and find information about hotel reservations.

2019 PCT School Update: New Interactive Courses Offered
Registration Now Open

The 2018 PCT School will be here before we know it! Make sure to register today to secure your spot and your hotel room. 

In order to make this school the best for our attendees, this year's school will include some new, interactive experiences including:
  • NCSU Pesticide Application Course: Representatives from North Carolina State University will be on hand for a pesticide application course. 
  • NWCOA Wildlife Training: The National Wildlife Control Operators Association will offer wildlife training on site. 
  • Insect ID Course: There will be a Special Insect Identification Course.
  • Bed Bug Central: We're bringing back our popular Bed Bug Central course.
More information about these and other courses will be available soon, so stay tuned!

The School will be held at the Sheraton Imperial Hotel and Convention Center in Durham, July 27-31, 2019.

Registration is now open at the NCPMA website.
In the News

Check out these news stories featuring NCPMA.

Upcoming Events

Don't miss these upcoming events: 

NCPMA Fall Regional Meetings
September 2018

PestWorld 2018
Oct. 23-26, 2018
Orlando, FL

United We Stand
Nov. 14-16, 2018
Greensboro, NC

2019 Pest Control Technician's School
Jan. 27-31, 2019
Durham, NC
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