Student safety and well-being is the highest priority of K-12 school systems. Schools are not only looking at the educational and social and emotional needs of its students, but also how to keep them safe in the school buildings as we continue to contend with the COVID-19 pandemic. As schools work with public health to establish safety processes and procedures, it is important to establish clear and effective communication strategies to ensure that the diverse audiences they serve—students, parents, community—will receive the most current up-to-date information available.
Strategic communication is an essential capacity to support students’ return to safe and supportive schools as we continue to contend with COVID-19 and the other contemporaneous challenges of the 2021-22 school year. School systems, in partnership with public health, should update their communication plans to (a) articulate goals, requirements and expectations; and (b) identify key audiences, including channels and spokespersons for each message. In addition, testing, assessing, modifying, and refining communication strategies throughout the school year will ensure that messages are adjusted as needed and reaching their intended audiences.