February 19, 2020
NDC denial issue identified

Applicable to: Mercy Care Complete Care, Mercy Care RBHA, Mercy Care Long Term Care and Division of Developmental Disabilities 
Mercy Care has identified an issue involving claims that were inappropriately denied for an invalid NDC number. 

The issue has been resolved and all claims that were inappropriately denied are in the process of being adjusted for payment. There is no need to resubmit these claims.

As always, don't hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.

 We apologize for any inconvenience this may have caused you and appreciate your continued assistance, support and cooperation!