Save the Date!
2022 NEFLIN Annual Meeting
After seeing so many of you at Hot Topics: Fun & Games, we're even more excited to gather at the UNF Adam W. Herbert University Center on Friday, September 16th, for our first in-person Annual Meeting since 2019!

More information will be coming soon, but be sure to save the date!
On-Demand Course:
Creating a Marketing and Communications Plan
for Your Library
New to our On-Demand Training Collection:

Cordelia Anderson Consulting has created an 8-part series of short (15-minute) videos that will walk participants through the process of creating a Marketing & Communications Plan for their library. Each video builds on the previous one and includes a short quiz to test participants’ knowledge. Templates and handouts are provided along the way so that participants can begin creating elements of the plan as they go. At the end, participants receive a template and step-by-step instructions to pull all elements of the plan together into one document.
You will receive access information for the webinars prior to the official start date of July 5, 2022. This course will not be available through the main NEFLIN Niche Academy collection, but you will receive a link directly to the content. You will complete the coursework at your own pace.
Meet the Trainer: Cordelia Anderson
Cordelia Anderson is a seasoned marketing and communications executive with 20+ years of experience. She is based in Charlotte, NC but has clients around the US and is nationally recognized for her innovative, strategic and results-driven marketing and communications programs. Clients have included the Library for the University of North Carolina at Charlotte, the Margaret Sullivan Studio in New York and the Fort Worth Public Library.

Cordelia is Accredited in Public Relations from the Public Relations Society of America, which indicates advanced mastery of the knowledge, skills and abilities to practice public relations. She uses this approach to help her clients solve complex marketing and communications challenges so that they can tell their stories and reach their goals.
Help us Build the
NED Policy Resource Center
Did you know that NEFLIN provides a place for members to share example Policy documents?
Built into NED, the Policy Resource Center allows member libraries to upload their own documents and explore the policies other Northeast Florida libraries have adopted.

We invite all NEFLIN member libraries to submit the documents they'd like to share. Remember that NEFLIN member libraries come in all shapes and sizes, so you can be confident that the information you share will benefit a fellow NEFLIN member.
How do you submit a Policy to the database?
  1. Go to the online Submission Form to upload a document.
  2. The NEFLIN Staff will add your document to the database and notify you when it is ready to access.
  3. When you need to update a policy or procedure, go to the Update a Policy or Procedure Request form and upload the new document.
  4. Explore all of the resources available at
Opportunities to Facilitate
a NEFLIN Interest Group
NEFLIN Interest Groups provide an avenue for members to share and learn from each other, and the heart of the Interest Group program is our volunteer facilitators.

Recently, several of our facilitators have moved on to new job opportunities, which means that we now have several spots available for anyone who would like to try facilitating.

Groups that need a new facilitator are Marketing & Outreach, Technology, and Teen Services. In addition, our recently formed Gaming Interest Group needs a volunteer to get this group off to a healthy start.

Facilitating an Interest Group is a great way to stretch and hone your leadership skills, as well as to connect with colleagues across the region.

Contact to find out more or to volunteer!
Featured Webinar:
Communicating with English as a Second Language Clientele in the Library

The linguistic and cultural diversity of the U.S. continues to grow, and along with it, the number of speakers of languages that may have been previously uncommon in a community. It’s impractical to expect to have available staff members who are fluent in all the languages spoken by library clientele.

The good news is that translation between languages does not need to be the default method of communication when someone may not have a high enough level of English to express what they need. There are many ways English-speaking staff can modify and adjust their approach to communicating with English as a Second Language clientele and have a better chance at serving the client while reducing frustration on both sides.

This webinar will build upon the guidelines for successful reference interviews. You will leave with awareness of some simple approaches for interacting with clients who speak limited English, including:

  • Specific ways to modify your speech
  • How to help clients whose English fluency may shut down when they are frustrated
  • What to do when verbal communication just isn’t working
Meet the Trainer: Julie Yoder
Julie Yoder is an experienced English language coach based in Washington, DC. She helps international professionals who are working for a better world communicate in English with confidence and eliminate career barriers.

She has worked with English language learners of all ages and backgrounds since 1996 in a variety of roles teaching, training, and coaching, including: developing and delivering in-house business English instruction for multinational companies and think tanks, teaching in university English programs, teaching immigrant children in U.S. public schools, and, since 2007, delivering customized one-to-one tutoring and coaching for international professionals through her company, English With Purpose.
Innovation Project Spotlight
Over the next few months, we'll be highlighting the 8 NEFLIN member libraries who are recipients of a 2022 Innovation Project Award. These libraries all submitted their innovative ideas to the NEFLIN Board, who then awarded up to $10,000 for each winning idea. All of the libraries are working now to put their projects into action, and at the NEFLIN Annual Meeting on September 16th, they will share their progress and results.
Our next highlighted winner is Keiser University Jacksonville. Their project, Keiser Kits & Collaborative Zones, is designed to meet the unique needs of their students. Keiser students spend four hours in class, three to five days a week, with a major project due every four weeks- this on top of work and family obligations. They struggle with where to begin research projects and where to find study tools.
Keiser's librarians coordinate with instructors to design library classes focusing on specific types of assignments; thus, they have collected several topical lesson plans. They plan to turn those lessons into Keiser Kits by adding instruction in multiple learning modes to reach each type of learner. Each Keiser Kit will incorporate various learning styles by including step-by-step instructions with screenshots; a PowerPoint slide presentation with key points and visuals; and a short (3-5 minute) video with auditory instructions and visible demonstration of the steps using the library’s databases. In addition, a Test Prep and Tutoring LibGuide has been created for the project. Both will be displayed on large interactive screens. Students will be able to connect with their own devices or with the designated laptop to work individually or in groups.

The project will provide Keiser students not only with the direction and means to meet their immediate need, but also will help them to build skills to use in their future employment. 
These training opportunities have been funded in part under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State, Division
of Library and Information Services.
For FY2021-22, the total state and federal budgets for NEFLIN's programs are $676,872. 41% of the total costs ($276,872) are supported by federal funds, and 59% of this program ($400,000) is supported by state funds.
Jenny Eason | Member Services Coordinator | NEFLIN
2233 Park Avenue, Suite 402, Orange Park, FL. 32073
904.278.5620 | |