Colorado Health Care 
Training and Consulting


September 20,  2017
Healthcare Quality week is October 18 - 24!
Each year CHC provides training and consulting to hundreds of agencies, their staff of nurses, therapists, personal care providers, and aides as well as to family and other caregivers who provide in-home services to the infirm, chronically ill and disabled  to improve care, quality and safety.
Emergency Preparedness
Online / Web conference
2 CEUs

Wednesday, 10/11, 9am - 11 am
(all agency types)

New emergency preparedness Conditions of Participation will take effect November 15, 2017. Join Connie McWilliams, CHC President in this 2-hour interactive, online workshop an overview of the fundamentals of the new rules.

Workshop Content
This web conference allows participation on your mobile, tablet, laptop or any device.   The curriculum includes:

Four broad standards of the new rule
Policies & procedures + training program & drills
Coordination with other healthcare facilities  
Coordination with the Community as a whole
Questions & Answers
Evaluation, Competency Exam

Workshop Objectives
You will learn the skills necessary to show a clear understanding and appropriate application of the new Standards. After this course, you will be able to:
* Identify four key emergency preparedness standards in an overall program.
* Locate and review key websites constantly updated by CMS with details for implementation.
* Identify waivers to other regulations and standards during emergencies.
* Discuss how you will coordinate with other healthcare facilities, as well as the whole community.
* Learn about your communication plan that complies with federal and state laws and loops in other area providers.
* Understand the requirements and format for the HCA annual review of the overall Program.

CDPHE-approved Basic 8-hour Administrator Training - all agency types

Parts I and II with Connie McWilliams, MBA, CHC President with 20 years experience of accredited Medicare-certified agency owner/operator

September 26 & 27, 10 am to 3 pm
(register for one or both days)

CDPHE-approved 8-hour, 2-day course on the fundamentals of home care management and compliance. This Overview covers Local, State and Federal Laws and Regulations Pertaining to the Operation of a Home Care
Agency (all types), industry statistics, agency licensure classifications, operating types, consumer rights, limitations of personal care, governing body, complaints, incidents, occurrences, policies & procedure, relevant Federal laws, quality management program development and more! This 2-day course provides  compliance with both  Annual Training and Initial Training   required  of all Administrators, Managers & alternates.

HCBS or IHSS Home Care: The Standards & Ongoing Compliance Assessment
10/5 - IHSS - 9 am - 11 am  
10/12 - HCBS - 9am - 11 am

Attendees will learn skills and tools necessary to apply State Standards in day-to-day operations of an HCBS-certified non-medical home care agency as well as how to assess & monitor compliance on an ongoing basis to avoid common pitfalls. IHSS includes health maintenance activities, support for activities of daily living or instrumental activities of daily living, personal care service and homemaker services. Additionally, the core independent living skills will be provided.Contact presenter Laura Neill, former CDPHE Surveyor and Case Manager (

CDPHE-approved Non-medical Administrator  Training Parts I & II 
Part 1:  9/20 and 10/19
Part 2:  9/27 and 10/26

These web conferences allow participation on your mobile, tablet, laptop or any device.   

Attendees will learn skills and tools necessary to apply Licensure Standards as well as best practices in managing your QMP.  

Understand the distinction between non-medical and skilled requirements as written in Licensure standards.
Explain pertinent federal, state and local regulations.
Describe the admission and discharge processes and appropriate explanations to clients at start of care.
Demonstrate which items from Part 6 will necessarily be included in any basic state survey and how to ensure your organization's survey readiness.
Understand common survey citations in Non-Medical environments.
Comprehend differences and similarities in the application of Part 6 standards to both skilled and non-medical home care organizations.

Presenter is Laura Neill (, former CDPHE Surveyor and Case Manager.

21st Century CURES Act

The CURES Act contains a new Medicaid requirement for mandatory use of Electronic Visit Verification (EVV), which allows nurses and home health aides to check in electronically through software apps or devices and record the exact date, time and location of a visit. Agencies and states will face a financial penalty for failing to implement EVV for personal care and home health care services for Medicaid beneficiaries.

The act adds a requirement but leaves states to decide their own implementation strategies. EVV is required to be in place by 2019 for personal care services and 2023 for home health services.

More information and to 
receive  emails on the EVV topic:
eLearn Courses 2 CEUs
available 24/7
(all agency types)
CDPHE-approved Care about Care Coordination - 2 CEUs -$99

CDPHE-approved Privacy & Confidentiality: Why Home Care should care about HIPAA-2 CEUs-$99

These eLearn courses are available 24/7 and offers clear learner progress indicators and unlimited replays of course material. Resume learning exactly where you left off, on your mobile, tablet, laptop or any device.  

Consulting CEUs

Agency-centered Training
CEU Consulting 
4 CEUs and up

  • Quality Management Program
  • Complaint, Incident, Occurrence, Grievance Log
  • Provision of Skilled Care & Services
  • Annual Evaluation
Mini-mock survey followed by training you and your staff on the results of the mini-mock survey.  Educate your staff using real-time data from your organization!
Online Tuesdays  
Web training online 9 am - 11 am
2 CEUs

These web conferences allow participation on your mobile, tablet, laptop or any device.   The programs include:

9/26 Quality Management Program
10/3 Complaint & Incident Processing Part 1
10/10 Complaint & Incident Processing Part 2
10/17 Understanding the Survey Process
10/24 The Provision of Skilled Care & Services
11/7 Agency Oversight & Operations 
Instructor is Jennifer Windram, RN, BSN and former CDPHE Surveyor.