NEW: CardEasy Digital provides a one-stop shop for secure payments across all contact centre channels 

Syntec has launched CardEasy Digital to provide PCI DSS-compliant card payment services for communication channels such as e-mail, SMS, webchat, WhatsApp, social media and chatbots, complementing CardEasy's voice channel payment solutions.

Customers expect to be able to communicate with merchants and to pay them by card via whichever channel they choose. With CardEasy Digital, your agents can now take card payments securely in your contact centre or when remote working, by generating a single-use secure html payment link or QR code to send to the customer so they can open a secure payment page to complete the transaction.     

Covid-19 help for homeworkers and BPOs taking payments

Many merchants have responded to the Covid-19 epidemic by either asking their contact centre agents to stay safe and work from home, or by routing calls to outsourcers handling calls on their behalf. Both of these present a number of unique security challenges and associated risk.

During these difficult times, it is clearly important for businesses to retain the ability to accept card payments from their customers, but with agents working remotely it is equally as important for payments taken over the phone to be handled securely and a PCI DSS compliant manner.

10 steps to multi-channel payment security in contact centres

The Payment Card Industry Security Standards Council's 2018 guidelines entitled 'Protecting Telephone-based Payment Card Data' shifted the emphasis from their 2011 advice to securing  spoken card data (as opposed to securing  recorded payment card data).

But now contact centres are embracing a multitude of newer digital channels in addition to voice, what are the best options for ensuring payments are always taken in a secure and PCI DSS compliant manner across all your customer engagement channels, both voice and digital?

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