Colleagues,
If you attended our recent Town Hall, thank you! You can view the recording below if you were unable to join us or if you'd like to share with your own teams.
We're proud of what we've accomplished this year. First and foremost, we remain committed to protecting and modernizing our core business--supporting you, our Member Agencies, in educating and solving financial challenges for consumers.
Although tools and tactics may change, our goals look similar for 2024. We'll continue to enhance member and creditor engagement by providing new resources and increased Locator volume; broaden our reach to serve more consumers; strengthen the breadth and depth of funding sources while meeting organizational financial goals; and continue to build awareness of nonprofit credit counseling in a world currently dominated by debt settlement.
NFCC Board and CMA members Sam Hohman and Christopher Camaione-Lind provided an excellent overview of the impacts of debt settlement on our own work. It's imperative that we explore the choices we have as nonprofits to offer consumers the products they clearly are demanding. To that end, we've formed a task force, which CMA Vice Chair Jill Feldman has graciously offered to lead. We'll examine the role(s) we may play as the debt settlement industry continues to evolve, as creditors request that we become an option they can consider, and as consumers increasingly seek reputable help. The CMA will publish a charter and expectations for task force members in the coming days and then seek volunteers.This will very likely be some of the most important work we'll do next year.
Wrapping up the Town Hall, NFCC COO Jenn Pizi shared some of our other initiatives underway, all of which are designed to improve the ways we can serve you. We're proud to announce that the option of Video Chat is now available through the NFCC website and our Locator. Please let us know if you'd like more information about how your agency can participate. Next up: the launch of the NFCC Consumer Debt Score and an improved Member Website.
We wish you and your families a Happy Thanksgiving! We are grateful to end 2023 knowing that, together, we are truly making a difference in the lives of those who need us most.
Sincerely,
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