Welcome New Council Member, Granite Business Solutions
Leveraging the call center resources of its partner organizations,
Granite Business Solutions
(GBS) of Concord, NH is officially open for business. GBS is tapping the resources and expertise of its parent organization,
Granite State Management & Resources
(GSM&R) to provide high quality call center and consulting services to customers across the state, region and country.
GBS provides clients with a comprehensive suite of customized business solutions by leveraging the staff support and expertise of the GSM&R team, which includes approximately 170 employees. GSM&R has run a professional call center for more than 30 years, serving the student loan industry.
GBS launched in May as a for profit company and is currently serving new clients. The call center operates 24/7 out of its 65,000 square foot facility in Concord and has the capacity to serve a customer base of 270,000. Because of their experience serving the student loan industry, the staff is highly trained and experienced, use the latest technology and the facility and systems are highly secure. The call center is Federal Information Security Management Act (FISMA) and National Institute of Standards and Technology (NIST) compliant.