NIHCA Networking at GreatLIFE

On Wednesday, April 29th NIHCA hit the road and hosted a 1/2 day workshop at GreatLIFE Golf in Sioux Falls, SD. We had a great day learning from each other, of what is working well (and what is not) at our fitness centers. We toured GreatLIFE Woodlake and then sat in roundtables discussing similar problems we all have at our centers and how to fix them. Topics like training staff, customer service, membership prices, salaries, policies - we covered alot of hot topics that our clubs were able to take notes on and bring back solutions for their own clubs. Thank you again GreatLIFE for having us. We made new fitness friends and learned alot.

Look for our next NIHCA Networking event this fall. Location TBD.

If you are interested in hosting us this fall, please let us know.

Who Needs Customer Service Training?



Does your staff need some customer service training? We can have the nicest equpiment and most beautiful state-of-the-art fitness facility in the world, but if we don't have good, purposeful customer service, you won't sell very many memberships. NIHCA can come to your facility and teach all your staff on creating the customer experience you've been missing. Let us know if you are interested in a 2-hour Customer Service Boot Camp with your staff. We promise great results! Email Holly to get more information.

Customer Service Quote of the Month:

"Human experiences are at the heart of your brand." - Howard Schultz

Deadline to submit your May workouts is by midnight, Monday June 8th.

MFR REMINDERS

What is a Barcode Report? In MFR, if you click on Barcode Report, it will show you all your members and what you approved as their Fitness Center Barcode. The barcode should be the number or identifier you use at your club, more than likely tied to your software system. IF you need to edit or update these barcodes, please do so- especially if you are uploading a workout file each month.



Summer NIHCA Hours

NIHCA's Summer hours:

M-Thur 8:00am-4:30pm

Friday 8:00am-4pm

NIHCA's office will be closed Friday, June 19th.

National Independent Health Club Association

320-722-0084| EMAIL | WEBSITE|