Wake Up The Dogs! 4 Reasons To Be Proactive About Staffing Customer Service
Whoever said: "let sleeping dogs lie" knew very little about delivering amazing customer service. Sleeping dogs (i.e., your customers) may be quiet, but that doesn't mean they're thrilled with your staffing firm - or even satisfied!
Unhappy customers may never say a word to you because they:
* find confrontation stressful;
* worry that complaining will make them look bad; or
* blame themselves for customer service issues.
Instead, they may remain as silent as a sleeping dog - and simply take their business elsewhere.