This Week's News & Information

NPHI News

INTRODUCING OUR

LEADERSHIP MASTERY SERIES

Practical Courses to Invest in Your Organization's Leadership

Join us on March 19th at 3PM ET for an Informational Webinar.

We're pleased to introduce our Leadership Mastery Series, designed to enhance your staff's leadership acumen. The Center for Education has cultivated a series of leadership courses tailored for hospice professionals that sets your organization up for success.

Special pricing for NPHI Member Programs on all offerings!

Leadership Immersion by Teleios Collaborative Network 

A five-day intensive learning experience where TCN leaders provide attendees with practical tools to be effective and achieve results. Program modules include successful meetings, personal strengths, Situational Leadership, communication, tough conversations, and more. Geared towards new and upcoming hospice leaders, or a top-notch back to basics course for any hospice leader.

Rising Leaders with Evolve Career

A 6-month individual and group coaching program that delves into the essential components needed for successful leadership, emphasizing measurable outcomes, adaptive behaviors, core capabilities, and refined skills. This program is geared towards organizational influencers and those with leadership experience.

Leader as Coach with The Healthcare Coaching Institute (HCI)

A 7-week program tailored for a senior or executive leadership team member either just transitioning or seasoned. The topics include fundamental presence and advanced communication needs for those who will lead an organization and is geared towards senior leaders.

Join us on March 19, at 3:00pm ET to learn more about each offering – content, target audience, dates, registration, cost, and more. Add this link to your calendar and look out for further invites:

• Meeting Zoom Link
• Meeting ID: 824 3494 6182
• Passcode: 492581
• Information is also available on NPHI Member Portal calendar

Has your organization Implemented NPHI's Advanced Cardiac Care™ Program?



If so, download our new marketing resource to help you promote your Advanced Cardiac Care™ Program in your community.

Click here to download.

NPHI Policy Updates

As a reminder, below are the latest NPHI policy updates from the previous week:

• Regulatory Insights Newsletter - February 2024

Members in the News

• Home Health Care News (2.26.24) Chapters Health System CEO On Prioritizing Value-Based Care Initiatives In The Home (Chapters Health System)
• WVNS (2.26.24) Hospice of Southern West Virginia Receives Grant (Hospice of Southern WV)
• News Release (2.26.24) More Than $37,700 Raised to Fund Grief and Loss Support for Children in SWFL (Avow Hospice)
• WGBA (2.22.24) Donors surpass $3.04 million during Give BIG Green Bay (Unity Hospice)
• News Release (2.22.24) Teleios Collaborative Network Announces Addition of Talbot Hospice (Teleios Collaborative Network)
• The Roanoke Times (2.16.24) Commentary: Virginia hospice care coalition a model for other states to emulate (Capital Caring Health/Chapters Health System, ConnectionsPlus Healthcare + Hospice, Good Samaritan Hospice)
• Press Release (2.15.24) Hospice of Michigan and Arbor Hospice announce Kathy Lietaert as the new statewide manager of volunteer services

If you have a story you would like us to share in our weekly Member Update, please email Matt (please include link to online version of the story)

NPHI Schedule of Upcoming Calls and Webinars

2024 meeting dates can be found on the Member Portal Calendar.

• IT Forum - March 5th, 2 - 3 pm ET
• Member Engagement Call: Summit Preview - March 7th, 3 - 4 pm ET
• Advanced Lung Care Program Update - March 11th, 3 - 4 pm ET
• Pediatric Services Forum - March 12th, 2 - 3 pm ET
• Human Resources Forum - March 13th, 2 - 3 pm ET
• Social Services Forum - March 14th, 2 - 3 pm ET
• Stakeholder Education: Freed Maxick - March 14th, 4 - 5 pm ET
• CCO/COO Forum - March 19th, 2 - 3 pm ET
• Center for Education: Leadership Mastery Series Introduction - March 19th, 3 - 4 pm ET
• Volunteer Services Forum - March 20th, 4 - 5 pm ET
• CEO Only Engagement Call - March 21st, 3 - 4 pm ET
• Advanced Illness Care Services Forum - March 21st, 4 - 5 pm ET

Recordings & Summaries of Member Engagement Series.

Recordings & Information of Preferred Vendor Webinars.

Please note, Zoom recordings are available via the above link(s) for 6 months from the session date. Please download the file to your system if you would like to keep a copy.

NPHI Seminar – Empowering Growth

We are excited to announce a seminar to be held on Wednesday, April 3, 2024 from 2 - 4:30 PM ET. We have asked Alyson Cutshall, Chief Growth Officer for Teleios Collaborative Network to lead this engaging session regarding Empowering Growth on behalf of NPHI.

Wednesday, April 3^rd 2:00-4:30 PM ET

• Primary Target Audience: Outreach, Liaisons, Representatives, Business Development, Growth
• Secondary Target Audience: Senior Leaders, Intake, Operations Leaders 

The relationships NPHI member organizations hold with referral partners are important for both our current and future ability to serve our communities and eligible patients therein. Relationships are not sufficient for sustained growth of our organizations, however. Unfortunately, as we know, many within the medical community are unfamiliar with hospice eligibility or the unique benefits NPHI members offer to patients and families. The way that we approach the medical community oftentimes determines if and for what length of time our organizations are able to serve eligible patients. 

We invite you to join us as Alyson shares an overview of the Six Tenets for Consultative Growth. These Six Tenets have been developed and proven to empower hospice growth professionals to approach the medical community (physician practices, skilled nursing centers, assisted living communities, hospitals, etc.) as an advisor and with confidence. The Six Tenets offer step-by-step actions that are applicable and have been proven successful in both urban and rural markets across the nation for sustained growth in referral volume and ADC.

If you would like to join us, please register here using unlock code NPHISMC24. There is a $75 registration fee per attendee. If three or more staff register at the same time, the fee will be reduced by 30% per attendee. 

2024 Annual Summit

"From America's Heartland: Innovative Strategies to Transform Care"

If you register 5 or more attendees at the same time, you can save an ADDITIONAL 10%, bringing each registration to just $855!!!

Use unlock code NPHISum24

• Agenda: The current NPHI Summit Overview can be found here.
• Summit Celebration: An Evening Dedicated to You: Entertainment provided by Dr. Ricardo Rosenkranz, The Physician Magician. Read more here.
• Event App: Allows for Summit attendees to communicate with each other, to view real-time agenda (and room locations), and to connect with our sponsors. Link to download the event app is located here.
• Hotel Block: The link to our hotel block is included in your registration confirmation email.
• Flight Savings: Through our partnership, Delta Air Lines is pleased to offer special discounts for the National Partnership for Healthcare and Hospice Innovation*.
• Click Click here to book your flight
• You may also call Delta Meeting Network® at 1.800.328.1111* Monday–Friday, 8:00 a.m. – 6:30 p.m. (EST) and refer to Meeting Event Code NY39H

*Please note, there is not a service fee for reservations booked and ticketed via Delta's reservation 800 number

For questions, please contact Beth Kurta, Sarah Sharp, or Stephanie Rogers.

Thanks,

The NPHI Team

Innovation Lab Information

NEW Innovation Lab Pediatrics & Oncology Initiatives

Are you interested in participating as a Subject Matter Expert (SME) in our either of new Innovation Lab Oncology (starting in Q1 2024) or Innovation Lab Pediatrics (starting in Q3 2024) Initiatives? If you have expertise in this area, we'd love to have you join our workgroup. Your commitment would be about one meeting/month (1 - 1.5 hours) with some additional homework/review in between meetings. If interested, please contact Stephanie.

Explore Our Program Resources on the Member Portal

If you have a story/anecdote you would like us to share about how any of our Innovation Lab initiatives have helped a patient, family member, or staff member, please email Matt. Additionally, we may reach out to you to provide a quote and/or get more details on a "success story."

The Center for Education serves as a resource in developing the skills, knowledge, and strategies that are critical to maintaining and improving, as an organization and as a competitor in the healthcare market.

• Files and course recordings are housed on NPHI’s Member Portal in the Center for Education.
• Attendance for NPHI Member Programs and their staff only (register using work email address and please do not share outside of your organization)

Training Tuesdays

These courses are offered at no-cost to NPHI Member programs' staff and may not be shared outside of NPHI.

• All offer CEUs, unless otherwise state in the description. Please see course for specifics.
• Please do share with colleagues at your program.

2024 Training Tuesday dates are available on NPHI's Member Portal calendar. 

Workshop Wednesdays

2024 Workshops - Wednesdays at 3:00-5:00 PM ET



• March 6: Triage
• March 20: Care Planning
• July 17: Recruiting & Retention Strategies 
• September 11: Hospice Nurse Residency
• November 20: Onboarding

Please see NPHI's Member Portal calendar for registration details. 

Did you know...

Benefits of NPHI Membership

The Preferred Vendor Program and GPO support NPHI's mission and member programs by offering streamlined and cost-effective access to products and solutions.

Previous meeting recordings available on NPHI Member Portal in the Vendor Webinars folder.

Freed Maxick 2024 Education Series

Freed Maxick is offering another impactful education series for NPHI Members in 2024! Many not-for-profit hospice organizations find themselves in difficult territory with declining market, increase costs related to labor and supplies, increased regulatory audits, decreased government funding, and increasing competition from for-profit hospice providers and other healthcare providers.

This time represents a unique opportunity for advance illness organizations to engage in transformation programs in order to improve margins and continue to provide mission-critical services to the communities they serve.

Transformation programs utilize proven project management techniques to evaluate and quantify opportunities with how organizations leverage people, processes, and technology, in order to optimize their margin and ensure that positive clinical outcomes are achieved and financial targets are met into the future. This session will provide an overview of transformation, development of the business imperative, development of the transformation management office, and an overview those high impact areas that organizations can focus on in order to ensure sustainability into the future.

Thursday, March 14^th 4:00-5:00 pm EST: Employee Retention Credit Compliance Update

The IRS is increasing its scrutiny on ERC (Employee Retention Credit) claims, targeting businesses and the promoters who assisted them due to rising concerns over improper claims. With new legislation requiring promoters to disclose client lists to the IRS, businesses are urged to proactively review their ERC claims with an independent third party to ensure compliance and preparation for potential audits.

Freed Maxick's healthcare consulting and tax team is ready to share essential advice on dealing with the increased complexities due to the recent legislative changes. As one of the top 100 largest CPA firms in the U.S., Freed Maxick has deep experience in proactively helping hospice organizations address and resolve IRS concerns.

• Meeting URL: https://hospiceinnovations.zoom.us/j/85277449946?pwd=Sqy0Fkz7oOBY984L677vkEtGiSyS89.1&from=addon
• Meeting ID: 852 7744 9946
• Passcode: 782970
• Information available on NPHI Member Portal calendar

Thursday, June 13^th 4:00–5:00 pm EST: Revenue Cycle Management

Thursday, October 10^th 4:00 – 5:00 pm EST

Qualis CAHPS and Efficiencies Webinars

Efficiencies at the Bedside and CAHPS

The team at DME management specialist Qualis specializes in the administration of time-saving software and services such as DME vendor contracting, invoice adjudication, clinical data analysis, hard-to-find DME and more on behalf of their clients, allowing the client to focus on their patients. Qualis takes the lead and strives to resolve problems before they occur. As a Preferred Vendor, Qualis will host a couple of webinars in 2024 and is sponsoring the 15-Minute Breaks at the 2024 Annual Summit in Kansas City.

April 17^th is 3-4pm EST: Efficiencies at the Bedside

July 11^th is 4-5pm EST: Impacting CAHPS Scores - Qualis will discuss how managing DME in a different way can have a positive impact on hospice CAHPS scores and why your CAHPS scores are becoming increasingly important. Qualis will share specific tools and methods hospices can use to help their DME Provider(s) augment ever-improving CAHPS scores. As a bonus, Qualis will set the stage for this session by providing a brief overview of current and forecasted trends in the DME industry that will impact hospices.

• CAHPS Whitepaper

Zoom information to follow.

If you have questions about vendor and informational webinars, NPHI's GPO, or white papers, please contact Sarah Sharp.



Please note, the Preferred Vendor Program does not offer exclusivity. Multiple vendors from the same space may participate in the Preferred Vendor Program with the common goal of mutual, professional respect in support of NPHI member organizations and the patients they serve. The Preferred Vendor Program is not an endorsement by NPHI of Preferred Vendor’s products or services.

Partner Events

TCNtalks

Join us on TCNtalks as we welcome back one of the most sought after consultants in the serious illness space, Peter Benjamin, partner at the Huntington Consulting Group, for a compelling discussion on the pivotal shifts occurring in hospice care.

With his 45-year tenure mirroring the evolution of hospice in the United States, Peter offers his seasoned perspective on how these community-based providers can navigate and flourish through the transformative years ahead. His reflections on the hospice benefit's origins and the urgent need for an evolved approach to end-of-life care set the stage for a thought-provoking session.

Read more

Quintessential Care Summit