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NQC e-Newsletter | Your expert guide to resources and technical assistance focusing on improving HIV care.


Happy Holidays!  The staff at NQC hope that you had a joyous holiday filled with health, friends and family. 
This month we are excited to announce the 2017 NQC face-to-face training schedule. By now you have already received an NQC Special Announcement concerning our advanced training programs. We hope you have taken advantage of these tremendous skill building opportunities by registering.  Learn a bit more about these trainings in this newsletter issue and from our website for further information.


Clemens Steinbock
Director, National Quality Center

> This Issue

In This Issue...
NQC Offering | 2017 Trainings: TOT - Dallas, Mar 13-15 and TQL - Atlanta, Apr 11-13 
In the depths of winter its sometimes seems like spring will never come. It will, and not only does it mean warmer weather but it will also bring two NQC trainings! Mark your calendars now for NQC's 2017 trainings!
A) Training-of-Trainers (TOT) Program, Dallas, Texas March 13-15, 2017
The TOT Program is designed for those individuals with a strong experiential background in clinical quality management and provides participants exposure to adult learning theories and training resources. TOT graduates are prepared to plan engaging and effective quality improvement (QI) workshops. They also connect with other quality improvement experts and peers facing similar challenges. Since the purpose of the TOT Program is capacity building, participants are asked to lead at least three QI trainings within 120 days of completing the TOT session. This helps participants reinforce the knowledge they gained at the TOT as well as expands opportunities for local providers of clinical and non-clinical services to gain quality management knowledge and expertise.
For more information and to sign up | nationalqualitycenter.org/tot
B) Training of Quality Leaders (TQL), Atlanta, Georgia, April 11-13, 2017
TQL provides the opportunity for participants to build their capacity to enhance their own expertise in quality management and also build the skills needed to work as facilitators to guide the development of sound quality management programs and/or quality improvement projects.
For more information and to sign up |  nationalqualitycenter.org/tql
Quality Question of the Month | Onboarding

One of the key issues facing Ryan White HIV/AIDS Program (RWHAP) recipients is turnover.  Too often the loss of key personnel leads to a slow down or a cessation in quality improvement activities.  RWHAP recipients have done an excellent job in expanding the involvement of staff in quality activities but the loss of key staff is always an issue.  Enter the idea of onboarding.  In this context, onboarding is the idea and practice of bringing new staff "up-to-speed" on quality management principles and practice.  NQC has a wealth of resources to assist RWHAP recipient staff in onboarding.  To assist recipients in onboarding new staff, NQC suggests the following resources.
For individuals who are new to QI:
For individuals who have an understanding or quality improvement principles and practice:
Strategies for Implementing your HIV Quality Improvement Activities

>Jan. 2017 | Issue 103 | Vol 7

 Join the Leaders!  Take the QI Challenge and find out your QI IQ
> Upcoming  Events | Jan.

Jan. 19  l   end+disparities Learning Exchange Webinar | Transgender Health

Jan. 26  l  National TA Call | Drilling Down Data

National Quality Center

New York State Department of Health

AIDS Institute

90 Church Street, 13th floor

New York, NY 10007-2919

Phone | 212.417.4730

Fax | 212.417.4684



Improving HIV Care.

>   end+disparities Learning Exchange Webinar | Transgender Health
Date: January 19, 2017:  1:00 to 2:30pm ET
The NQC's end+disparities Learning Exchange is a 9-month initiative that promotes the application of quality improvement interventions with the ultimate goal of increasing viral suppression rates for disproportionately affected HIV subpopulations. It focuses on four vulnerable populations-transgender people, MSM of color, Black and Latina women, and youth (ages 13-24).
The January webinar will include an overview of the literature, review of relevant interventions, and a discussion of important issues for this population such as cultural competency and health issues beyond HIV. Various examples of how organizations are working with this population will be provided.
For more information | enddisparitiesExchange.org
> National TA Call | Drilling Down Data

Drilling down data means taking a look beyond the actual numbers and seeing what they are saying about your program. Ryan White HIV/AIDS Program (RWHAP) recipients are required to collect various data to document their effort. These data can also be used for quality management and can help recipients make more informed decisions about client care and on which areas to focus improvement efforts. The data are especially valuable when looking at barriers to care and findings areas for improvement.
This webinar will help participants better understand why and how to drill down data, how recipients are using drilled down data to achieve high performance rates, and learn interactive exercises to use for training with staff. It will include ideas for making data "digestible" and how to establish your improvement priorities.
Meeting information
Topic: Drilling Down Data
Date: Friday, January 27, 2017
Time: 3:00 pm, Eastern Standard Time (New York, GMT-05:00)
Meeting Number: 642 217 816
Meeting Password: nqctacall123

To start or join the online meeting

Go to https://meetny.webex.com/meetny/j.php?MTID=m6ae171dcd60281c2e474851eee2bd583

Audio conference information
1. Provide your number when you join the meeting to receive a call back.
2. Alternatively, you can call one of the following numbers:
Local: 1-518-549-0500, Toll Free: 1-844-633-8697, Alternate Toll Free - 1-866-776-3553
3. Follow the instructions that you hear on the phone. Cisco Unified MeetingPlace meeting ID: 642 217 816

To add this meeting to your calendar program (for example Microsoft Outlook), click this link:

For more information | nationalqualitycenter/tacalls 

> About Us


We provide no-cost, state-of-the-art technical assistance to all Ryan White Program-funded grantees to improve the quality of HIV care nationwide.  


Send questions, comments, or suggestions | Info@NationalQualityCenter.org   


This document is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U28HA041321200. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.