Celebrating 12 years of leading innovations across the Ryan White community.


NQC e-Newsletter | Your expert guide to resources and technical assistance focusing on improving HIV care.


We are happy to announce that NQC has extended the deadline for the Quality of Care Awards until April 15, 2016. We recognize that recipients need additional time to prepare their Award submissions and since we also changed the way Award applications are submitted, it seemed only fair to make this accommodation. In addition, we are hosting two webinars specifically focused on how to prepare and submit your application. See below for more information.
NQC also encourages you to submit your application to the Training of Coaching Basics (TCB) session being held in Atlanta, GA from May 23 through May 25. The TCB is open to all individuals who have attended either the Training-of-Trainers or Training of Quality Leaders Programs. The TCB sessions is an intense learning experience and particularly suitable for any Ryan White HIV/AIDS Program recipient that is responsible for conducting clinical quality management activities across a network of providers.


Clemens Steinbock
Director, National Quality Center

> This Issue

In This Issue...
> NQC Offering |  Training on Coaching Basics, May 23-25, Atlanta, GA
Want to increase your quality improvement (QI) capacity to coach others? NQC's Training on Coaching Basics (TCB) will help experienced quality managers become better QI coaches.
The TCB is designed to increase educational training for quality managers and enlarge the pool of quality improvement (QI) coaches nationwide to meet the needs of the Ryan White HIV/AIDS Program requirements for clinical quality management. The training provides information on basic concepts in clinical quality management and coaching, effective coaching practices, and strategies for assessing clinical quality management programs using standardized assessment tools. Participants complete two pre-work activities (approximately 5-6 hours), a 3-day, face-to-face session, and up to 7 post-work activities roughly 12 to 15 hours in total.
NQC offers this program with no registration fee. If you have any questions about the TCB Program, please contact Kevin Garrett, LMSW at kevin.garrett@health.ny.gov .
To learn more and to apply | NationalQualityCenter.orgTCB
NQC Update | Impact Report on Cross-Part Collaboratives 

The NQC's impact reports are prepared by JSI, Inc. to help us assess our performance and our accomplishments.
Since 2008, five states (CT, TX, VA, PA, NJ) and the District of Columbia have engaged in the NQC's Cross-Part Collaborative.. The Cross-Part Collaboratives are designed to:
  • Strengthen statewide capacity for collaboration across all Ryan White HIV/AIDS Program Parts;
  • Establish a clinical quality management (CQM) plan with shared quality improvement (QI) goals;
  • Standardize performance measure data collection/reporting/monitoring processes;
  • Initiate a statewide joint QI project;
  • Build capacity for statewide QI; and
  • Sustain Collaborative work after the NQC project has concluded.
According to the Impact Report, participation in the Collaborative had multiple benefits. It helped participants get key infrastructure elements in place so that they could align QI activities and promote collaboration and communication across Parts. Over the course of the Collaborative, all HIV/AIDS Bureau (HAB) performance measures increased and quality performance measure systems were established. In addition, all participants began to implement statewide QI projects. In addition, participation helped to institutionalize the involvement of consumers across Collaborative participants. The vast majority of participants continued their cross-Part collaboration after the Collaborative ended.
The results of the Cross-Part Collaborative included:
  • All 5 states had substantially higher collaborative performance in 2010 compared to 2008 across multiple domains including: cross-Part infrastructure, communication strategies, cross-Part QM plan, measures and data systems, data collection, priority goals, QI projects, and training/technical assistance
  • All states had established QM plans with shared QI goals by the end of the Collaborative
  • 89% of grantees were submitting performance measurement data in 2010, up from 51% in 2008
    • o   By 2010, 87% of grantees reported performance measurement by race/ethnicity
    • o   By 2010, 47,388 patients were being reported on, up from 39,305 in 2009
    • All HIV/AIDS Bureau (HAB) performance measures increased over the course of the Collaborative (22.9% increase in PCP, 20.1% increase in CD4 counts, 17.8% increase in HAART, and 0.7% increase in medical visits)
    • Statewide joint QI projects initiated
      • Syphilis screening in CT and NJ led to 15% increase in rate in both states
      • Cervical cancer screening and medical case management visits in PA
      • Improved data entry in ARIES and client retention in care in TX
      • Focus on PPD completion in VA
      • 4 out of 5 states performed activities to sustain work post-Collaborative
NQC Update | 2016 Quality Awards: Deadline Extended to April 15, 2015

Make sure the quality champions in your organization and community get recognized! HRSA/HAB and NQC are now accepting nominations for the 2016 Quality of Care Awards. The deadline for submitting nominations has been extended to April 15. In an effort to assist you with the application process, NQC has set up two webinars to assist you in filling out your application. They will occur on April 1 and April 8, 2016 at 12:00 pm (ET) - the same information will be presented in both calls. For information on how to join one of these calls, please go to:  http://nationalqualitycenter.org/upcoming-events/
Each year NQC and HRSA/HAB recognize the work of RWHAP recipients and consumers that have shown either exemplary performance or leadership in some aspect of quality management. NQC seeks recipients, staff, and consumers who have made exceptional improvements in the quality of HIV care in any of the following categories:
  • Award for Sustainable Clinical Quality Management Program
  • Award for Measurable Improvements in HIV Care
  • Award for Leadership in Quality
  • Award for Consumer Engagement in Quality Improvement 
Don't wait! Submit your nominations today.
For more information | nationalqualitycenter.org/qualityawards

> Apr. 2016 | Issue 83 | Vol 6 

> NQC 10-Year Anniversary
Milestones and Highlights

Tell us how NQC has helped you!

> Upcoming  Events | March

Apr. 1  l  NQC Award "how to Apply" call

Apr. 8  l   NQC Award "how to Apply" call

Apr. 15  l  Award Deadline

Apr. 21  l  TA Webinar: Using QI Tools

National Quality Center

New York State Department of Health

AIDS Institute

90 Church Street, 13th floor

New York, NY 10007-2919

Phone | 212.417.4730

Fax | 212.417.4684



Improving HIV Care.

Consumer Perspective | Michael Luciano

Across many years and multiple states, Michael Luciano has remained a passionate advocate for people living with HIV. He has been living with HIV for at least 30 years, and struggled to survive the era when there were limited treatment options. Diagnosed in New York City, he became involved with groups like ACT UP and also worked with several AIDS service organizations in the city. Circumstances took him to Florida and then South Carolina. In South Carolina, he began accessing service from Low Country AIDS Services. Given his history of advocacy, he quickly became involved in the organization and the community.
Over the last eight years, Michael has worked to increase peer involvement within Low Country's programs. He is currently a peer treatment educator, meeting with new consumers to work with them about optimizing their HIV treatment. He also helps consumers who face challenges with adherence, disclosure, or other treatment-related issues.
"The point of all my work is to encourage self-management and empowerment," says Michael. "The approach is very individualized and I work with each person as long as necessary."
In addition to working one-on-one with consumers, Michael has developed an HIV self-management class. The intense, single-session intervention explains the ins and outs of treatment, such as how to interpret lab results, how to dialog with clinicians, and also focuses on adherence.
"I let them know the tips and tricks I have learned over the years," says Michael. "Life is often complex and people need to be prepared to manage their HIV treatment while they deal with other life issues."
In addition to his work for Low Country, Michael has been active at the state level. He serves as co-chair of the care and support committee of the South Carolina HIV planning council. He has also been active in the SCHIV Taskforce, an HIV advocacy and education organization.
In October 2015, Michael attended the NQC's Training of Consumers on Quality in South Carolina. After almost 30 years involved in HIV advocacy and services, clinical quality management was something new.
"Conceptually, it was not new to me but I have not participated directly in quality improvement," says Michael. "Advocacy can be very effective in a quality improvement environment."
Michael will be able to put what he learned into practice. He recently became a consumer member of the state's Ryan White HIV/AIDS Program Part B steering committee and has joined Low Country's consumer advisory board.
"As an activist I was often working outside the system," says Michael. "Now I am focusing on bringing about change from within."
  National TA Webinar | Using QI Tools
QI tools can play an important part in helping you focus your improvement priorities. NQC will identify some of the more useful tools that can be used and discuss the benefits of each.  By attending this call, you will learn how to:
  • Create an awareness of how quality improvement tools can be used for different purposes;
  • Identify common problems faced by programs in managing quality improvement efforts; and
  • Use quality improvement tools for problem solving and improvement activities.
Meeting information
Topic: Using QI Tools
Date: Thursday, April 21, 2016
Time: 3:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Meeting Number: 646 633 214
Meeting Password: nqctacall123

To start or join the online meeting
Go to

Audio conference information
1. Provide your number when you join the meeting to receive a call back. Alternatively, you can call one of the following numbers: Local: 1-518-549-0500, Toll Free: 1-844-633-8697, or 1-866-776-3553
2. Follow the instructions that you hear on the phone. Use Cisco Unified MeetingPlace meeting ID: 646 633 214
To add this meeting to your calendar program (for example Microsoft Outlook), click this link:
> About Us


We provide no-cost, state-of-the-art technical assistance to all Ryan White Program-funded grantees to improve the quality of HIV care nationwide.  


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This document is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U28HA041321200. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.