Celebrating 14 years of leading innovations across the Ryan White community.


NQC e-Newsletter | Your expert guide to resources and technical assistance focusing on improving HIV care.


On behalf of the staff at NQC and the HRSA HIV/AIDS Bureau, we extend our enthusiastic congratulations to this year's NQC Quality Award winners. Our review team has had lengthy discussions about each application and we continue to be amazed at the quality of the work being done at Ryan White HIV/AIDS Program recipients. Congratulations to our winners. Read more about them below.
NQC will be hosting an exhibit booth and participating in eight sessions at the 2016 National Ryan White Conference on HIV Care and Treatment. Check out our article in this month's edition. 


Clemens Steinbock
Director, National Quality Center

> This Issue

In This Issue...

> NQC Offering | Look for NQC at the National Ryan White Conference
NQC will be offering four sessions during the 2016 National Ryan White Conference on HIV Care and Treatment, August 23-26, 2016 in Washington, DC. Please join us and be sure to stop by and see us in the exhibit hall at our NQC booth.
Here is the list of sessions:
Lessons Learned from the H4C Collaborative: What Other States Can Learn from this Improvement Initiative. This session discusses the recently concluded H4C Collaborative and the lessons learned from participating recipients.
Using Regional Groups to Improve: A comprehensive look at the work being done throughout the country.
Building the Clinical Quality Management Program; a Journey for Improving HIV Care.  A review of the principles and practices of quality improvement and gaining buy-in and support throughout your organization.
Addressing Disparities in HIV Care.  Learn the issues around disparities and the use of various tools to help overcome them.  Also on the agenda is a look at how this is being addressed at a large New York City HIV Clinic.
Developing the Clinical Quality Management Program to Engage Subrecipients.  Learn how to work with subrecipients and coach them to develop their clinical quality management programs and also learn the value of data to support your efforts. 
Fostering Meaningful Consumer Involvement. This workshop will be given by three Ryan White HIV/AIDS Program recipients. . You will hear different success stories from recipients on how they have successfully involved consumers a meaningful partners in the clinical quality management program.
Learn more | Click here
> NQC Update | 2016 National NQC Quality of Care Awards
NQC and HRSA HIV/AIDS Bureau (HAB) are pleased to announce the 2016 National Quality of Care Award winners. NQC wants to extend our heartfelt congratulations to all the winners and to everyone who submitted a nomination. The Award Review Committee, comprised of NQC and HAB members, was impressed by number of strong applications this year and the depth of clinical quality management work being done by Ryan White HIV/AIDS Program recipients.
Award for Measurable Improvements in HIV Care : Nationwide Children's Hospital; FACES Quality Improvement Committee; Columbus, OH
and Caring Together Program, York PA
Award for Sustainable Clinical Quality Management Programs: District of Columbia DC EMA Cross-Parts Learning Collaborative; Washington, DC
Award for Leadership in Quality:Missouri Ryan White Statewide Quality Improvement Team, MO
Award for Consumer Engagement in Quality Improvement : Deana Hayes, MO
In the coming weeks we will present their profiles on our NQC website. Congratulations to our winners.

> Aug. 2016 | Issue 98 | Vol 7

 Join the Leaders!  Take the QI Challenge and find out your QI IQ
> Upcoming  Events | August

TA Webinar  l   Building a Care Continuum

National Quality Center

New York State Department of Health

AIDS Institute

90 Church Street, 13th floor

New York, NY 10007-2919

Phone | 212.417.4730

Fax | 212.417.4684



Improving HIV Care.

 > National TA Webinar | Building a Care Continuum

This month NQC will host a presentation from Steven Sawicki of the New York Links Program on building HIV Care Continuums.  Steven will discuss the benefits of the Continuum, Continuums from other states, how to build your own Continuum and how to use the Continuum to improve.  Please join us for this very informative call. 
Meeting information
Topic: Building your HIV Care Continuum
Date: Thursday, August 18, 2016
Time: 3:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Meeting Number: 646 666 412
Meeting Password: nqcwebinar123

To start or join the online meeting
Go to   https://meetny.webex.com/meetny/j.php?MTID=m47facf5c4c0b0fd4be3d49e527e25ed6

Audio conference information
1. Provide your number when you join the meeting to receive a call back.
2. Alternatively, you can call one of the following numbers: Local: 1-518-549-0500
Toll Free: 1-844-633-8697 or 1-866-776-3553
2. Follow the instructions that you hear on the phone.
Cisco Unified MeetingPlace meeting ID: 646 666 412

To add this meeting to your calendar program (for example Microsoft Outlook), click this link:
NQC Offering | New Job Forum 

The Commonwealth of Virginia has asked NQC to post an open position they have for an HIV Case Services Manager.  To learn more about this opportunity, please click here.
> Consumer Perspective | Christine Lackey

Almost 25 years ago, Christine Lackey was diagnosed with HIV. At the time she was an active drug user and did not see much in terms of a future. While it took some time, Christine soon immersed herself in HIV-related work. In 1997 she began working for the Middlesex, New Jersey Public Health Department as a public health investigator linking HIV-positive people into care. She then became a re-entry counselor for Damien House in 2005, serving as a therapeutic community counselor for up to 60 residents. Along the way she got a degree in public health from Rutgers University (2005), followed by a Master's degree in social work from Rutgers.
"When I learned I was positive I didn't care about my life," states Christine. "Soon I got the feeling that people cared about me. It was a spark."
Christine is currently working as a medical case manager for the Visiting Nurse Association of Central New Jersey. She manages a caseload of over 60 people living with HIV (PLWH) who have experienced challenges with remaining in care and adherence. Christine goes out into the community-homes, fast food restaurants, street corners-and meets her clients "where they are at" to make sure their needs are met. Christine is very good at her job. Over 94 percent of the PLWH in the program have achieved viral suppression.
Christine has also been involved with HIV-related policy activities. She has been a member of the TGA's planning council since 1998 and is also involved in the TGA's consumer quality group. She presented a paper at the 2004 Ryan White All Titles Meeting on making data meaningful for planning councils.
Since then, she has built on this understanding through NQC trainings. These have included learning sessions, trainings for consumers in self-management for her clients, and most recently Christine attended NQC's inaugural Trainings for Consumers on Quality Plus (2016). As a result of the training, Christine will be conducting a training for consumers in the Middlesex TGA in the near future.
"The training re-emphasizes how important it is to be part of the solutions," states Christine. "I don't want to let other people do it. I want to do this work."
Christine has had a remarkable journey. But she has not been alone along the way.
"It has been so important to me to have female mentors. I've had some dynamic women see the potential in me when I didn't," states Christine. "I try to do this with my clients. I can role model their potential."
> About Us


We provide no-cost, state-of-the-art technical assistance to all Ryan White Program-funded grantees to improve the quality of HIV care nationwide.  


Send questions, comments, or suggestions | Info@NationalQualityCenter.org   


This document is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U28HA041321200. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.