Celebrating 10 years of leading innovations across the Ryan White community.


NQC e-Newsletter | Your expert guide to resources and technical assistance focusing on improving HIV care.


This month, we are excited to give you an update on ShareLab. Hopefully, you have browsed the online ShareLab application and accessed the plethora of resources on retention submitted by in+care Campaign recipients. If not, NQC encourages you to do so.

Learn how your peers are striving to improve and don't forget to share shamelessly.


Clemens Steinbock
Director, National Quality Center

> This Issue

In This Issue...
> NQC Offering | ShareLab Update
Currently, there are more than 800 interventions posted on ShareLab. Add your own and watch the collection grow!

As many of you have already found out, NQC's ShareLab is a virtual community of learners. If you haven't visited it yet, check it out to see what retention strategies are working for your RWHAP colleagues and share your own success stories! Sharelab is an excellent source of improvement ideas, all offered by your peers and focused on retention and engagement. In addition, users can enter retention interventions of their own, rate posted strategies, and reply to entries made by others. A range of search and navigation features allows great flexibility and access to information. Take a tour today!

To access ShareLab | http://nqcsharelab.org /
> Consumer Perspective | Yosman Rucker, MSc

Yosman Rucker was in his second year of medical school when he was diagnosed with HIV in 2010. He decided to return home to Rochester, NY in order to obtain better care and support and hasn't slowed down since. As a patient at Trillium Health, Yosman participated in the Leadership Training Institute conducted by New York State's AIDS Institute. With the training as a foundation, Yosman joined Trillium's consumer council, on which he 
is now serving his second term as Chair. He is also currently a member of Trillium's Board of Directors.
Yosman has focused on addressing unmet needs. He helped start two support groups for consumers. One group is for HIV-infected men who have sex with men (MSM) over the age of 30. The group is sponsored by the Action Front Center of Action for a Better Community, a community action agency in Rochester.
"Many of the support activities were targeting young gay men," says Yosman. "We heard from consumers that groups for adults was a clear gap."
The second group targeted HIV-infected men regardless of age, race/ethnicity, and sexual orientation. This group
 is sponsored by Trillium Health, allowing its male patients a space to gather and provide support to each other.
He has also become an educator at various levels, from featured World AIDS Day speaker to presenting a series 
of modules on healthy relationships, based on CDC's DEBI interventions, targeting various populations. The trainings were sponsored by Action for a Better Community. Based on the demand from consumers, he and another consumer presented MSM-specific modules.
In the midst of his volunteer activities at Trillium and as an educator, Yosman attended the NQC's Training of Consumers on Quality in Albany, NY in 2013.
"As I got more involved and networked with more people I heard about the NQC and the availability of training," says Yosman. "Through the training I developed techniques for helping consumers play a greater role in the quality of care."
Yosman is building on his medical school experience and what he learned at the NQC training to help the consumer council and Trillium staff develop a series of modules for Trillium consumers. He worked with two Trillium staff members to conduct a survey to identify knowledge gaps, such as how to interpret lab results, deal with medication issues, and management of other chronic conditions (e.g., diabetes) along with HIV infection. They anticipate that the modules will last 2-3 hours and maybe conducted during the consumer council meetings, or if there is sufficient demand, as stand-alone trainings.
While he is a committed volunteer on behalf of other consumers at Trillium, Yosman has not lost track of his long-term goals. He hopes to return to medical school in the near future and pursue a career as a physician-scientist in infectious disease or internal medicine.

> Nov. 2015 | Issue 88 | Vol 7 

> NQC 10-Year Anniversary
Milestones and Highlights

Tell us how NQC has helped you!

> Upcoming Events | Nov. - Dec. 


Nov. 19  l  National TA Webinar


Dec. 1  l  in+care data submission due


Dec.  17  l  National TA Webinar

National Quality Center

New York State Department of Health

AIDS Institute

90 Church Street, 13th floor

New York, NY 10007-2919

Phone | 212.417.4730

Fax | 212.417.4684



Improving HIV Care.

  NQC Update | NQC Steering Committee Meets in Rockville, MD
Last month, NQC convened a meeting of its Steering Committee at HRSA/HAB offices in Rockville MD. The Steering Committee is comprised of grantee representatives from around the country representing RWHAP Parts A through D, and Part F- AETC's. The Steering Committee is vital to shaping NQC services for the future and allows us to gain extensive feedback from individuals providing HIV services in their communities.

The work of
 the Steering Committee started with an introductory webinar in August 2015, which was followed by pre-work activities to support the face-to-face meeting in October. Members were asked to become "content experts" on specific "Impact Reports" developed by John Snow, Inc. (JSI) using extensive data NQC has collected while conducting activities serving the RWHAP community. In addition, members presented their impressions of the impact of NQC's work and provided valuable feedback for future evaluation activities. The meeting also included breakout sessions on a variety of topics, all of which were focused on future directions for NQC. NQC will be releasing some of the key findings over the coming months and will be posting them to our website as well. Stay tuned!

> National TA Webinar | Evaluating HIV Stigma

A topic of ongoing interest and of national importance is exploring ways to reduce the stigma associated with HIV, which can constitute a significant barrier to access to and retention in HIV care. This month's webinar will present the work of Dr. Laura Nyblade and Dr. Janet Turan at the University of Alabama at Birmingham. They have developed a stigma assessment tool that was first used in Africa and has since been adapted for use in the United States.  
After attending this call, you will have a better understanding of:
  • HIV stigma
  • How the Stigma Assessment Tool was developed
  • What the tool comprises
  • How to apply the tool in your program
  • The results the tool has produced when used in various settings
The webinar will take place November 19 at 3:00 pm ET.
Meeting information
Topic: Evaluating HIV Stigma
Date: Thursday, November 19, 2015
Time: 3:00 pm, Eastern Standard Time (New York, GMT-05:00)
Meeting Number: 647 717 165
Meeting Password: nqctacall123

To start or join the online meeting
Go to

Audio conference information
1. Provide your number when you join the meeting to receive a call back.
2. Alternatively, you can call one of the following numbers:
      Local: 1-518-549-0500
      Toll Free: 1-844-633-8697
3. Follow the instructions that you hear on the phone.
Cisco Unified MeetingPlace meeting ID: 647 717 165

To add this meeting to your calendar program (for example Microsoft Outlook), click this link:
> About Us


We provide no-cost, state-of-the-art technical assistance to all Ryan White Program-funded grantees to improve the quality of HIV care nationwide.  


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This project/document was/is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U28HA041321200. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government. 


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