Celebrating 14 years of leading innovations across the Ryan White community.


NQC e-Newsletter | Your expert guide to resources and technical assistance focusing on improving HIV care.


NQC is pleased to announce the next phase of its Consumer Academy. This is a special section of the Quality Academy, our collection of online tutorials, that assists consumers in becoming active participants in an organization's clinical quality management committee.  Take a look!
We are pleased to introduce you to a project is designed to increase the understanding of how stigma and discrimination are experienced by PLHIV; a project by the Hyacinth AIDS Foundation in New Jersey.  As you read the article, some of you will recognize the name Deloris Dockery who is currently an NQC Coach and one of the co-developers of our Training for Consumers on Quality Program (TCQ) as well as the TCQPlus Program.  Congratulations to everyone at the Hyacinth Foundation.


Clemens Steinbock
Director, National Quality Center

> This Issue

In This Issue...
NQC Announcement | Consumer Academy 
We are pleased to announce the next three online tutorials in the NQC Consumer Academy.  The National Quality Center (NQC) has long been committed to empowering consumers to have a voice in their care and being an active partner in clinical quality committees.  The tutorials that now comprise the Consumer Academy are specifically in providing the fundamentals to help consumers learn about quality improvement and their roles in improving HIV care.
Visit the Consumer Academy   |  Click here
Provider Profile | New Jersey Focuses on HIV-related Stigma

Launched in 2008, the People Living with HIV (PLHIV) Stigma Index project is designed to increase the understanding of how stigma and discrimination are experienced by PLHIV. A key aspect of the PLHIV Stigma Index is that it is used by, and for, PLHIV. The interviewers are PLHIV who receive in-depth training on survey administration and the findings are used to improve the lives of PLHIV through the reduction of stigma. The findings can highlight successful practices and identify areas of need. The index covers such areas as experiences related to stigma and discrimination, protection of the rights of PLHIV, and stigma/discrimination related to HIV testing, disclosure, and the provision of health care.
The PLHIV Stigma Index was developed by several international organizations, including the Global Network of People Living with HIV and the International Community of Women Living with HIV/AIDS. As a member of both organizations, Deloris Dockrey (currently Clinical Director at the Hyacinth AIDS Foundation in New Jersey) was involved in the development of the index, which has been used in over 90 countries.
As a former member of the New Jersey HIV/AIDS Planning Group (NJHPG) and chair of the organization's Stigma Work Group, she was instrumental in introducing the PLHIV Stigma Index to the state of New Jersey. She and Dwight Peavy (Executive Director of the Newark Metropolitan Area/HIV Health Services Planning Council and project coordinator for the study) have worked with Dr. Ann Bagchi of Rutgers University's School of Nursing to roll out the index statewide. Supported with funding from the New Jersey Department of Health (NJ DOH), 30 interviewers have been trained and are currently administering the index across all 21 New Jersey counties. While the focus of the index is gaining information, there are also other benefits.
"The project also builds the skills of the interviewers," says Deloris. "They received extensive training."
The HIV Stigma Index is in use in other jurisdictions in the United States. However, New Jersey is unique because it has implemented the index statewide. Findings will be used to develop a white paper with recommendations on how to address stigma.
"We are taking a statewide sample and the findings will give us insight into what is happening in different areas and with different sub-groups of PLHIV," says Ann. "That will allow us to tailor interventions to the specific needs of PLHIV and the settings in which stigma occurs."
Another benefit of implementing the HIV Stigma Index statewide is that it has helped strengthen existing partnerships, both at the state level and between agencies. Through his extensive network of contacts, Dwight has been able to coordinate with over 30 agencies to recruit interviewers and interviewees and identify locations for conducting data collection. The project is targeting 380 interviews and has completed over 125 to date.
Deloris will be sharing her experiences in implementing the HIV Stigma Index during various end+disparities Learning Exchange activities.
For more information on the HIV Stigma Index: http://www.stigmaindex.org

> April 2017 | Issue 106 | Vol 6

 Join the Leaders!  Take the QI Challenge and find out your QI IQ
> Upcoming  Events | April

>  TA Webinar  l  Consumer/Provider Shared Decision Making  l  April 27, 2017

National Quality Center

New York State Department of Health

AIDS Institute

90 Church Street, 13th floor

New York, NY 10007-2919

Phone | 212.417.4730

Fax | 212.417.4684



Improving HIV Care.

>   Quality TImprovement in Healthcare Video
We are pleased to highlight this 11 minute video from Doc Mike Evans that is posted to YouTube.  It is a primer on the basics of quality improvement and specifically focused on our field.  It's a useful tool for staff members that are new to quality improvement or being brought into your quality improvement efforts.   
To watch  | Click here
TA Webinar  |  Consumer/Provider Shared Decision Making

This month Adam Thompson will be clarifying the myths and mysteries around shared decision making and practice transformation.  While the consumer and provider partnership on HIV care is gaining momentum, there are still misconceptions about what this means and how it affects your organization.  Come learn about the changes being made at the provider level and how it affects the practitioner and the consumer.
Join us for this thought provoking presentation.
Meeting information
Topic: Shared Decision Making
Date: Thursday, April 27, 2017
Time: 3:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Meeting Number: 640 813 436
Meeting Password: nqctacall123

To start or join the online meeting
Go to

Audio conference information
1. Provide your number when you join the meeting to receive a call back.
2. Alternatively, you can call one of the following numbers: Local: 1-518-549-0500, 
Toll Free: 1-844-633-8697, or Alternate Toll Free: 1-866-776-3553
2. Follow the instructions that you hear on the phone.
Cisco Unified MeetingPlace meeting ID: 640 813 436
6. Enter # to start the conference

To add this meeting to your calendar program (for example Microsoft Outlook), click this link:

> About Us


We provide no-cost, state-of-the-art technical assistance to all Ryan White Program-funded grantees to improve the quality of HIV care nationwide.  


Send questions, comments, or suggestions | Info@NationalQualityCenter.org   


This document is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U28HA041321200. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.