The NYC Department of Finance-Refunds Unit has received your email regarding 1127 refunds dated 11/2/16.　 Please note that the checks were issued in error, as refunds were previously sent via direct deposit.　 When it was brought to our attention, we immediately issued a stop payment order for all the refund checks. If your clients have not attempted to cash or deposit their November 2 refund check, please have them discard the check and do not cash it, as the check has been stopped. 　If your clients believe that they successfully cashed the November 2 refund checks, we ask that they call us at 212-291-4175 or 212-291-4166.　If they have unsuccessfully attempted to cash or deposit the November 2 refund check and your bank has not credited their bank account, they do not need to do anything.　 However, if they have been charged overdraft fees by their bank, we will refund the overdraft fees caused by this issue.

We apologize for the error and any inconvenience that this may have caused.　 This processing error is contrary to the high standards we seek to meet for our customers. We will work hard to earn back your trust.

NYC Department of Finance

Please contact my office at 718 279 2938 with any questions regarding this issue