When a Client’s Behavior Changes: A Guide for Advisors

At some point, most advisors will encounter clients experiencing cognitive decline. These clients may continue making financial decisions, sometimes in ways that no longer align with their long-term goals or prior patterns of behavior.


Read more to understand why recognizing and responding to these changes is not only good client service, but also a core element of responsible advisory practice.

Five Critical Moves After a Client Is Diagnosed with Dementia

A diagnosis does not automatically mean a client has lost the ability to make decisions. Capacity exists on a spectrum rather than as an all-or-nothing condition. Many individuals in the early stages of cognitive decline can still understand information and express meaningful preferences, even as their abilities gradually shift.


Read more to learn how advisors can use this important window to help clients strengthen their plan, clarify their intentions, and prepare for potential future changes.

Managing a Client's Financial Crisis in Real Time

Picture this. A family member—often a spouse or adult child—reaches out to you in a state of urgency, worried that your client may no longer be able to manage their finances or is making decisions that feel inconsistent or out of character. Meanwhile, the client may still be actively calling, issuing instructions, and insisting that nothing is wrong.


Read more to understand that this is not a hypothetical scenario, but a real-time tension between apparent authority and emerging incapacity, where how you respond can significantly affect both client outcomes and your exposure to risk.

Important Advice For Avoiding Living Probate

Most clients view estate planning as something that only takes effect after death, but protecting them during their lifetime is just as critical. Learn how thoughtful incapacity planning can help clients avoid “living probate,” retain control over their personal and financial affairs, and reduce the burden of costly court involvement for their loved ones. Read our blog to explore the essential legal tools that help ensure your clients’ wishes are respected if they are ever unable to make decisions on their own.

How to Stress Test Your Client's Estate Plan

Your client’s estate plan isn’t a one-and-done document. It must evolve alongside their life to remain effective. If they’ve experienced changes in family dynamics, finances, health, or the legal environment, it may be time to review their plan and confirm it still aligns with their goals. Read our full blog to explore nine key questions that can help your clients determine whether an update is needed. Taking a proactive approach today can help prevent confusion, conflict, and unintended consequences down the road.

This information is for educational purposes only and cannot be considered legal advice, nor does the receipt of this newsletter create an attorney client relationship.

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