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Picture this. A family member—often a spouse or adult child—reaches out to you in a state of urgency, worried that your client may no longer be able to manage their finances or is making decisions that feel inconsistent or out of character. Meanwhile, the client may still be actively calling, issuing instructions, and insisting that nothing is wrong.
Read more to understand that this is not a hypothetical scenario, but a real-time tension between apparent authority and emerging incapacity, where how you respond can significantly affect both client outcomes and your exposure to risk.
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