October 2, 2020
Negative Balance Collection Remittance Update

Applicable to: Mercy Care Complete Care, Mercy Care RBHA, Mercy Care Long Term Care, Mercy Care DD and Mercy Care Advantage
Currently, if a claim has been adjusted resulting in a negative balance by Mercy Care, a collection letter is sent through the mail. This letter contains all claims detail that created the negative balance, along with any offsetting claims, with the collection advice. The collection advice summary indicates the amount of refund we are requesting.
Beginning October 7, 2020, these letters containing claim detail will be available for providers to review 24/7 via our secure Mercy Care Web Portal or Mercy Care RBHA Web Portal. Below are steps to access this information.

The claims detail will continue to be mailed until April 7, 2021, then all claims detail will need to be retrieved through our secure Web Portal. If you have questions with viewing the report or needing assistance with Web Portal access, simply contact the our Claims inquiry and Claims Research Department by calling 602-263-3000. 

Thanks for all you do!