Dear Neighbor,
The safety and well-being of our customers, our employees, and our community is our top priority. With that in mind, we're preparing to make some big changes to the way we do business that we think will help all of us stay safe.
Effective Thursday March 19, 2020 at 6:00 PM, Neighborhood Storage is implementing a comprehensive social distancing policy. This means that we will still be able to meet self-storage needs and provide exceptional customer service, but from a safe distance!
Our management offices and restrooms will be closed to the public - but we are still here to serve you.
By making these changes to our standard operating procedures, we're hoping to do our part to keep our employees and customers safe, and to help slow the spread of illness in our community. Information on several of these changes is listed below for your reference.
MOVE-INS
We can answer your questions and complete move-ins remotely and quickly through our e-signature and ID verification process. Call us at 1-800-456-0698 and we can get you moved in quickly. Rentals can also be completed online at www.neighborhoodstorage.com and at our automated kiosk locations.
PAYMENTS
Credit Card:
Credit card payments can be made over the phone by calling 1-800-456-0698 and dialing your store payment extension. You will need the primary telephone number on the account to retrieve account information. Payment extensions are listed by management office below for your reference:
310 NE 25th Avenue - Extension 551
4701 SE Maricamp Road - Extension 552
9275 S US Highway 441 - Extension 557
7256 SW 62nd Ave (Highway 200 area) - Extension 558
2362 NW 45th Terrace (Highway 27 area) - Extension 5524
You can also make credit card payments at facilities with automated kiosks (if your storage unit is located at that facility) and online at
www.neighborhoodstorage.com.
You can utilize the website to sign up for autopay via credit card or ACH as well.
Check or Money Order:
Please place your check or money order in the outside dropbox or drop slot at your management office. We request that you put your check or money order in an envelope prior to placing it in the outside dropbox or drop slot. Write your unit number on the front of your check or money order, so we can apply to your account accordingly.
Cash:
We will cease to accept cash at our management offices for the time being.
We request that you place a money order in the dropbox or drop slot at your management office, as noted above, instead of cash. If this presents a hardship for you, please call us to discuss.
NOTE: If your facility has an automated kiosk, you may make a cash payment via the kiosk at that facility.
TRUCK RENTALS
Truck rentals will be suspended until further notice. Any trucks that have already been booked for the coming days will be rented, but we will not be booking new rentals.
EVERYTHING ELSE
We will be available 7 days per week to assist with your needs.
These policies may change and we will be in touch if they do. Honestly, we can't wait for things to return to normal, but in the meantime, we are committed to helping flatten the curve.
If you have any questions or concerns,
you can email or call your management office, email
[email protected],
or call 1-800-456-0698. We are here for you.
Thank you,
The Neighborhood Storage Team
