Professional and Continuing Education
Rubber stamp with text Customer service - icon isolated on white background
Neuroscience of Customer Service

Tuesday, December 10, 2024

offered in person at Boise State University

Exact building and room details will be sent in the confirmation email prior to the course

Improving Customer Service Through Science

Leverage Brain Science to Connect with Customer’s Minds & Hearts

YOU WILL LEARN:
  • How to add value to the customer experience
  • How to leverage our neural strategies of information processing to improve internal and external customer interactions
  • How the brain’s need for social connections influences the customer.

SO YOU WILL BE ABLE TO:
  • Increase your ability to hear the customer and be better heard by them
  • Use the BRAIN-based approach to improve the customer service experience
  • Successfully deal with difficult/angry customers

Register for the Workshop
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Boise State Professional and Continuing Education

professionaled@boisestate.edu

(208) 426-1709

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