SYSTEM ENHANCEMENTS

New 'Auto Pay EFT' Billing Enhancement Goes Live 10/6/23

October 3, 2023

Agency Partners,


We are pleased to announce our new Automatic Payment EFT (Auto Pay) enhancement to our billing plans will be available beginning 10/6/23. Agents can now set up their customer’s account for Auto Pay at any time by clicking the Pay Bill/Set Up Auto Pay icon on the top banner of any policy.


Automatic payments can be set up to be withdrawn from the customer’s account on the date the bill is generated or the date when payment is due. To ensure billing notifications reach the insured a valid email address and banking/credit card information is required.


Here’s a link to a reference document that details each step in the process to set-up the Auto Pay option through NLC-Policy Center or NLC-Customer Account.


New Auto Pay EFT Workflow Doc


Please encourage your new and renewal customers with NLC to visit our website at www.nlcinsurance.com to create their account and begin taking advantage of the services they can access directly 24 hours a day/7 days a week – including Pay Bill and Set Up Auto Pay. All they’ll need to get started is their policy number, email address, mobile number, and zip code. 


We know you have choices, appreciate your business, and are committed to delivering service enhancements that improve our customers’ experience and help you grow. Please share this update with your staff and feel free to contact your Marketing Representative or Underwriter with any questions.

Sincerely,

Paul Chmura, CIC

Vice President, Marketing

NLC Insurance Companies

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NLC Insurance Companies

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800.962.0800 | nlcinsurance.com