New and Improved Online Customer Portal
Ventura Water is proud to introduce the new Web Connect customer portal, now available to all Ventura Water customers. With Web Connect, customers have instant access to analyze and manage water consumption, view and pay bills, receive leak alerts, and submit service requests from any device.

To access Web Connect, click on the icon and enter your My Ventura Water Account credentials. If you do not have existing credentials, create an account by completing the Sign Up Now form.
Water and Wastewater Rate Adjustments
On Monday, May 17, 2021, at the Public Hearing for Water and Wastewater Rate Adjustments, Ventura City Council unanimously approved five-year water and wastewater rate increases. A second reading of the ordinances will take place on May 24, 2021 for approval. Beginning July 1, 2021, the average Ventura household will see a $7.76 increase on their monthly bill.  
 
Over the course of eight public meetings and nearly a year of deliberation, the Water Commission, in partnership with City staff and a third-party financial consultant, underwent an extensive water and wastewater rate study to evaluate the City’s water rate tiers, water shortage rates, wastewater rate structure, and financing options for major projects.  
 
The results of the study showed that an annual rate increase of seven percent for water service and six percent for wastewater service is needed each year to continue to operate and maintain the systems, repair, and replace aging infrastructure, secure water supply, improve water quality, and meet legal and environmental regulations.  
 
“These are difficult decisions that will impact our community for years to come. After careful consideration, City Council recognizes that we can no longer defer investing in water and wastewater systems,” commented Mayor Rubalcava. “As leaders, it is our responsibility to ensure our existing customers and future generations have access to safe, clean, and reliable water.” 
 
Ocean Friendly Gardening Tour
Join Surfrider Foundation to learn about the fundamental and benefits of an Ocean Friendly Garden. Take a virtual tour of Ventura's certified gardens and learn how to create your own.

Saturday, May 29
10:00 -11:30 am
Bug of the Month
May’s Bug of the Month is the rotifer. Rotifers are commonly referred to as “wheel animals” due to a ciliated structure at the top of their mouth which while feeding resembles a rotating wheel. These microscopic crustaceans are the simplest of the multicellular animals, in fact, they happen to be one of the smallest animals on Earth!

Rotifers are important to wastewater treatment plants because they aid in bacteria removal and are a great indicator species for stable wastewater systems. You can protect the rotifers and other helpful organisms by keeping chemicals and pollutants out of the wastewater system.

For more information, visit the Think Before You Flush webpage.
Comprehensive Water Resources Report and
Water Shortage Event Contingency Plan
May 24, 2021 at 6:00 pm

Urban Water Management Plan and
Water Efficiency Plan
May 25, 2021 at 5:30 pm