Brand Bites
Delivering bite-sized updates as we continue our rebrand journey
Optum Tri-State uniform policy
Hello tri-state team,

The new Optum-branded scrubs and uniforms are ready! However, before you can get online to order your new (free) uniform(s), you must open and read the Optum Tri-State Uniform Policy.
 
Be proud! We are all representing the Optum brand as professionals and trusted authorities. We want to be easily identified by our patients, and build consistency and pride in our new Optum brand.
Who will wear an Optum-branded uniform?
If you fall into one of the employee categories below, guidance is provided in the Optum Tri-State Uniform Policy.
• Physicians and Advanced Practice Clinicians (APCs)
• Other licensed professionals (including techs, MAs, clinical assistants and phlebotomists)
• Patient-facing non-clinical staff, clerical and front desk staff
• Facilities/IT (team members who are public facing in clinical offices, urgent care settings, couriers, mail room team members, and patient facing administrative spaces)
How do I get my new uniform?
Each person wearing the Optum-branded uniform has their own personal portal for ordering their uniform. On Friday, September 23, you will receive an email from SmartScrubs with your individual information and your own personal link to order. You must use the email you received from SmartScrubs to log into the tri-state store and order your individual uniform.
Important
Ordering Begins: September 23, 2022
Use your SmartScrubs email to order.
Ordering Ends: October 21, 2022
All current providers and staff must order their uniforms using the online SmartScrubs store by October 21, 2022. If you miss this deadline, you will be surcharged (out of your own pocket) an additional fee to order your uniform. No exceptions for missing this deadline.
Effective November 1-15, 2022
All existing tri-state employees working in a patient-facing capacity may begin to wear their new Optum-branded uniform. After November 15, 2022 all existing employees must wear the Optum branded uniform as presented in the policy.
Please review the policy in its entirety and instructions for the ordering portal. For any questions or concerns, please email your manager.
CareMount Medical, ProHEALTH Care Associates, and Riverside Medical Group (the “Practices”) are all physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the Practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.