Recently, I was reflecting on the importance of appreciating and acknowledging each other at this time of year, and I thought of all of you, our patients, when the following scenario came to mind….”Your call is very important to us. Please hold, and we will get back to you as soon as possible.” How does this make you feel when you have heard this? Does it make you feel important and cared for? As for me, I get nervous and a little annoyed every time I hear this message.

Sometimes, it’s the simplest things that make us feel important and cared for. One of the simple ways we serve our patients at McDonald Physical Therapy is to have a real person answer each patient’s phone call. We want to do everything we can to help our patients feel respected and well cared for. We believe by answering our patients’ phone calls, we are making their experience less stressful and helping their healing process. The last thing they need is to be placed on hold by an automated system!

These systems are very impersonal and can be intimidating and frustrating to some patients. These systems are a convenience for medical and business organizations, but they are not “patient centered” systems. Over the years, we’ve been advised to use an automated phone system to be more efficient and save on costs. We’ve been told answering our own phone calls is a thing of the past.

We disagree! When a person is in pain, possibly feeling badly about their physical, mental, or emotional limitations, they need “patient centered” care. They need to know they can call someone who cares, listens, and is ready and wanting to help.

One of the main reasons for us existing is to be there for our patients when they call us so they can get in quickly and we can address their injuries, ease their pain, and increase their strength as quickly as possible. Our goal is to get patients in within 24 to 48 hours. {The last thing a patient needs is to be sitting home waiting for an appointment for 3 to 4 weeks!) Our patients’ well-being is “personal” to us!

As of January 12, 2020, we are now celebrating 31 years of serving patients in the Michiana area! We have heard many patients call us their family physical therapy provider and that they won’t go anywhere else. This makes us feel deeply honored because this is the ultimate compliment and gift to all of us here at McDonald Physical Therapy.

We thank you and hope that answering your phone calls with a real person helps you feel acknowledged, cared for, and respected. We hope that our extra efforts to get you in as quickly as possible shows how important your pain is to us.

Thanks, again for asking your doctor for a referral to come to McDonald Physical Therapy when you are in need and remember that you are also able to come see us without a doctor referral. Where you go for physical therapy is your choice. We are very grateful for you and wish you a very Happy New Year!

Enjoy the journey,
Fran
New Year's Resolution: Focus on Your Body with Preventative Physical Therapy!

New Years is a time to reflect on the past year and reevaluate your current lifestyle. What could you have done better last year and what do you want to change this year? New Year’s resolutions are the perfect time to make changes, set goals, and focus on the most important aspects of your life.

For many people, New Year’s resolutions come hand in hand with health. Starting a new gym membership, eating healthier, quitting bad habits, losing weight, etc. These are all great resolutions, but we have an even better one for you this year — TAKE CARE OF YOUR BODY AND GET PREVENTATIVE PHYSICAL THERAPY !

Every year we make sure (and are sometimes even required) to have an annual physical exam with your physician, a checkup/teeth cleaning with your dentist, a pap smear with your gynecologist, and a flu shot. These are all done with the mindset of prevention and catching ailments before they occur. It is important to look for signs of heart disease, osteoporosis, cancer, cavities and much more. What If you could also look for signs and symptoms of musculoskeletal injuries such as a low back pain, plantar fasciitis, knee pain, shoulder pain, and arthritis. What if you could avoid nagging pain and injuries that put a damper on your daily lifestyle, would you do it?

Well, you can and you should! You can see a physical therapist without a doctor prescription for a preventative musculoskeletal exam to take a look at your overall posture, range of motion, strength, mobility and functional movement patterns. You can learn about your body such as your postural deficits, inactive deep core and lack of hamstring flexibility that is about to cause that low back pain 80% of Americans face each year.

Did you know that your weak glut strength, tight ITB and flat feet is putting you at risk for knee pain and or knee osteoarthritis? Or that your poor posture at work is putting you at risk for neck and back pain?

Are you a competitive athlete that doesn’t want to be sidelined due to an injury? Are you a weekend warrior who is playing an intense game after being inactive all week at work? Are you a middle-aged adult that wants to be able to stay active, lose weight via safe exercise and feel good ? Or are you an aging individual who wants to maintain good balance and be able to get up and down from the floor to play with your grandkids? These are all different stages of life that would benefit from a physical therapy checkup to learn about your body and to be educated on what exercises, stretches and movement patterns you should be doing to stay healthy and pain free.

In addition, most New Year’s resolutions are hard to keep because life gets busy and you don’t have a specific person holding you accountable. That is why we are recommending making your New Year’s resolution about physical therapy this year. Not only will you be educated about the specifics of your body, given exercises to improve your body but also have a personal healthcare advisor to keep you on track and make sure you are being compliant with your resolution.

Don’t wait, make your New Year’s resolution one that will last this year! Call us today no referral needed.

* article from BetterPT.com

MPT Happenings
HELPING OUR NEIGHBORS IN ST. JOSEPH COUNTY
The MPT Team is excited to be part of The 2020 Rebuilding Together Community Volunteer Day on Saturday, April 18, 2019.

Rebuilding Together St Joseph County is a nonprofit, community-based partnership of volunteers from local government, businesses, and other nonprofits, that rehabilitate the homes of low-income homeowners and improve neighborhoods.

On two April Saturdays each year, approximately 1,000 skilled and unskilled volunteers join together to make repairs to about 20 homes in a selected St. Joseph County neighborhood. All repairs are completed at no cost to the homeowner

McDonald Physical Therapy
(574) 233-5754