Dear Valued Customer,
Welcome to the June edition of CHEPedia Toolbox. This is our quarterly newsletter sent to all of our supply chain partners and features useful tips and tools that make it easier for you to do business with CHEP and give you time back in your day.
This newsletter also provides you with key information to help you maximise the value you receive from engaging in CHEP's share and reuse model.
New myCHEP training to help you operate your company's supply chain more efficiently and effectively
You've told us training is important to help drive efficiencies in your business. And we're committed to ensuring you get the benefits of the improvements we're building in our systems.
Join Aaron Minton, Customer Systems Integration Manager as he delivers training on myCHEP covering:
- Navigate myCHEP homepage
- How to:
- Personalise your homepage
- Create a transfer
- Review / modify transactions (search, print and correct)
- Create an issue/return
- Run a transaction activity report
- Search and print invoices
- Understand myCHEP admin features
- Additional training resources available
to register for the Introduction to myCHEP Training Webinar which will be held on
10 July 2018, 11:00am - 12:00pm (AEST).
to register for the Introduction to myCHEP Training Webinar which will be held on 19 July 2018, 10:30am - 11:30am (AEST).
Additional training videos are available when you log into
along with support resources on CHEPedia (
click here to access
Best practice tips to help you as the new financial year approaches
With the new financial year approaching, here are some tips to help you start the year with good equipment management practices:
+ Keep on top of your equipment transfers - count, check and record all movements in and out of your site. If you identify any discrepancy between the count and invoice closing hire balance please notify your account manager
+ Take care to correctly sort and file all paperwork so that it can be easily retrieved at a later date if required, and advise CHEP of all movements
+ Identify and follow up any transactional queries in a timely manner
+ Ensure your staff are up to date with their training in equipment control. Click here to access our introduction to equipment control online training.
For more best practice tips, click here. If you require further support, click here to access the key contacts at CHEP Australia.
Learning, collaborating and networking opportunity: Customer Forums in Perth 24 July and Adelaide 26 July
Join us at our upcoming customer forums:
- 24 July at the Tradewinds Hotel in Perth
- 26 July at the Glenelg Golf Club in Adelaide
In the half day session you'll have an opportunity to:
- Share your views and experiences with other members within the industry
- Network with attendees in similar roles and discuss opportunities for better collaboration
- Workshop new initiatives
- Talk with local CHEP specialists
- See first-hand new platform innovations
- Participate in the afternoon myCHEP training
Supporting your business with updated trading hours for the new financial year
To help your business and trading partners, we have released our updated hours for the new financial year which includes service centre locations, platforms available and month end cut off dates.
Notification: Phishing emails circulating claiming to be from CHEP Australia
CHEP is aware that some customers have received a fraudulent email claiming to be about their CHEP invoice and account. These emails are not from CHEP.
We advise you not to enter your account information on websites linked from these messages, and never download or open attachments or links included within them.
Please delete the email without opening any of the links and report it immediately to the CHEP Customer Service team
on 13 CHEP (13 2437) or
and your IT department.
to access further information on determining email legitimacy.
If you would like to stay up-to-date on the latest news, share your views, provide feedback and collaborate with us online, then follow and engage with CHEP Australia on:
Visit CHEP Australia's new website launched recently to optimise the user experience online at: www.CHEP.com