We are pleased to announce a new phone number for our Provider Relations Department to improve our timeliness in answering your calls! Their direct line is (808) 791-7557, and you'll no longer have to speak with our operator first. The toll-free number remains unchanged, (800) 621-6998 x304.
The new phone number is reflected in our Administrative Manual for Participating Providers, and we kindly ask that you share it with others in your practice and update your records.
Upon policy renewal, HMAA groups receive updated versions of their medical, prescription drug, and dental plan documents, which include the following.
Summary of Benefits and Coverage (SBC) and Uniform Glossary
Description of Coverage providing medical plan benefit details
Plan Rider Certificates or Documents providing details of dental, prescription drug, and vision benefits
For your office's reference, these plan documents may be obtained through your Online for Providers account at hmaaonline.com, or feel free to contact us for assistance.
_________________________________________
If you have any questions, please feel free to contact us Monday through Friday, 8 am to 4 pm HST. Mahalo for your support and continued participation!
