Happy New Year!

With sincere gratitude and mahalo from our `ohana, we wish you a Happy New Year! We appreciate your loyalty and continued support of HWMG and HMAA, and it is a pleasure serving you.

We are pleased to provide the following updates and encourage you to share this information with others in your practice. View previous notices and download HWMG’s provider manual.

HWMG transitioned HMAA members to our new claims and eligibility system on January 1, 2024. For further information, visit hwmg.org.

Beginning January 1, 2024, online access to HMAA members’ eligibility information is through HWMG’s new portal at https://hwmghealthplanportal.javelinaweb.com. Instructions on how to access the portal and register an account are available at hwmg.org/providers.

HMAA’s old online portal at https://www.hmaaonline.com does not reflect member enrollment and benefit updates that occurred after our system conversion. The old system typically reflects a coverage termination date of December 31, 2023 for members. Refer to the new portal for coverage information after December 31, 2023.

IVR System

In addition to our online service, providers may continue to verify members' eligibility 24/7 by calling our Integrated Voice Response (IVR) system toll-free at (866) 791-7628. This phone number is listed on HMAA and other member ID cards as a resource for checking eligibility.



The caller will need your provider tax ID number (TIN), the ID number located on your patient's insurance card, and the patient's date of birth.



You may enter your fax number if you wish to receive the information by fax. To avoid a potential HIPAA privacy breach and ensure timely receipt, be sure to enter the correct fax number. Within minutes, you should receive a faxed document summarizing:

• Member eligibility
• Claim status
• Deductibles
• Out-of-pocket maximums
• Remaining balances



Our IVR system reflects current eligibility information but typically reflects an effective date of January 1, 2024 for most members, even if they enrolled with HMAA prior to then.

We appreciate your patience and apologize for any inconvenience during the upgrade to our system and portals.

For services rendered beginning January 1, 2024, HMAA members’ medical and dental claims are processed in HWMG’s new system and accessible at https://hwmghealthplanportal.javelinaweb.com.

For services rendered through December 31, 2023, claims are processed in HWMG’s old system and only viewable in HMAA’s old online portal at https://www.hmaaonline.com. Data will be available on this old portal until the end of 2024.

There are no changes to our procedures or address for claim submission.