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Our mission is enriching lives through such high levels of service and value creation that together, we redefine the standards of excellence in hospitality. | |
The Heart of Guests Experiences | Love is in the details—those small yet powerful moments that transform a simple stay into something unforgettable. This month, the Booked with Love issue celebrates the heart in hospitality, from the dedication of our teams to the connections we create with guests. Inside, we reflect on Black History Month, share insights from ALIS, highlight guest satisfaction wins, and recognize partnerships that drive our success. | |
Welcome to the Buzz, your Newport community scene! Through the spirit of Newportology, we celebrate our outstanding team members, recognize milestones, and highlight the traditions and initiatives that make our community thrive. | | |
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Building the Future
in Fayetteville and Richlands
I had the pleasure of visiting our three hotels in Fayetteville in late January. Each property is in excellent condition, led by outstanding teams, and consistently delivering strong results. A key factor in their success is their ownership—the Carey family.
By Wayne West III – Read More
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Every January, the hospitality industry kicks off the year at the Americas Lodging Investment Summit. We gather to discuss hospitality trends across operations, construction, and finance. | | |
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Peer perspective
learning from our team
From building business connections at the Chamber of Commerce to driving hotel sales, Dena Hansen has always been passionate about fostering relationships. Now, as Director of Sales at Comfort Inn & Suites Sanford, she brings that same energy and strategic mindset to hotel hospitality.
Learn More
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Guest love, How Newport shows up
Every month, we review guest satisfaction and revenue performance on our leadership calls, and our teams continue to shine. This month’s results highlight strong service scores and revenue growth across the portfolio, reflecting the dedication and hard work of our teams. We’re also honored to be recognized by Marriott for our Topline Activator Score, ranking among the top FMCs in the U.S. This achievement is a testament to the commitment of our General Managers, Directors of Sales, and hotel teams who make an impact every day.
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2025 Leadership Retreat
Together We Ignite
It's almost here! We’ll kick things off Monday night with a Campfire Cookout at The Copper Mine, and wrap up Wednesday with a Clue-themed Murder Mystery & Awards—a fun, interactive evening where you can dress up and play detective. The Ignite Expo on Tuesday and Wednesday is a key part of the retreat, with required vendor meetings for GMs and DOSs. The retreat app launches soon with full schedules and details—stay tuned!
Wintergreen Resort
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The Newport experience
travel the portfolio
Looking for a unique getaway this March? Our latest travel feature explores three destinations where history, nature, and culture come together for an unforgettable experience. From the scenic trails of Blacksburg, Virginia, to the historic legacy of Thomas Edison in West Orange, New Jersey, and the soul-stirring bluegrass roots of Clintwood, Virginia, each location offers something special. And with thoughtfully selected stays—whether it’s a pet-friendly retreat, an eco-conscious hotel with EV charging, or an award-winning Appalachian escape—you’ll find comfort and convenience at every stop.
Heritage & Horizons
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We believe that great service starts with great people. We're committed to building a team that values collaboration, growth, and excellence in hospitality. If you’re passionate about making a difference and want to grow your career in a supportive environment, Newport is the place for you.
Explore our current opportunities and take the next step in your career journey with us.
👉 View Careers at Newport
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At Newport, we specialize in creating strong partnerships with hotel owners and investors. Our focus is on delivering exceptional service, maximizing profitability, and driving long-term success.
Let’s work together to unlock your property's full potential. Contact Shawn Wallick, our Vice President - Chief Development Officer, to explore how Newport can help you achieve your goals.
📧 Email: swallick@nhghotels.com
📞 Phone: 757-229-5645
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NEWPORT NEWS | FEBRUARY 2025 | VOL 5 ISSUE 2
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