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Heroic Hospitality
There's no denying that our personal and professional lives are adorned with rich narratives of remarkable acts of hospitality. We've all been privileged to witness, and often partake in, these heartwarming gestures of kindness and service that have enriched our lives and that of others. In this month's newsletter, we've been honored to share many such stories.
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Untold Heroes
NHG was founded on the principle of “people serving people.” Hotel associates serving guests; team members serving team members; CEO’s serving room attendants… Yes, we all work to make each other’s lives a little bit better. The problem is that most people get little recognition for their tireless and great efforts. You are hospitality’s unsung heroes.
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Leadership Legends – Inspiring Stories of Heroic Hospitality | |
In the hospitality industry, delivering exceptional customer service is an expectation, but some leaders and teams go beyond the call of duty, transforming an average stay into an unforgettable experience. Here, we spotlight four inspiring stories of heroic hospitality. | |
Drum roll 🥁🎉 announcing the opening of our latest addition, the Home2 Suites by Hilton Fayetteville North! Thank you to the team's dedication and hard work at the hotel and across NHG to make milestones like this possible. | |
Superheroes of Hospitality | |
We are delighted to share the wonderful news and extend our heartfelt congratulations to the exceptional team at Home2 Suites Glen Mills Chadds Ford for winning Hilton's Award of Excellence for the second consecutive year! Their hard work and dedication are truly commendable. We thank Vince Abessinio, Co-President of Roch Capital, for providing us with this excellent hotel to manage. He's a great partner, and we currently operate three hotels for him. | |
Celebrations at Newport, we are grateful for the fantastic work of our team members! In addition to celebrating success and milestones, monthly, we spotlight a team member to showcase the contributions of these individuals to our organization. | | |
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Recognizing + Motivating Hospitality Heroes
Creating a positive and motivating atmosphere in a hotel environment requires careful thought, planning, and effort from all involved parties, from management to staff. Here are a few tips on how to promote motivation and improve performance. >> Read Lizz's Tips
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Saluting Sales
Congratulations to our winners 1st Place Rebecca Good, Home2 Suites Glen Mills Chadds Ford; 2nd Place Ashley Ridolfi, Doubletree Suites Philly West; 3rd Place Wendy Laughlin, Doubletree Suites Philly West and all the incredible sales team on their outstanding achievements during the NHG Champion Challenge Week! Their hard work, dedication, and exceptional performance have led to remarkable results. With 512 solicitations, 52 site inspections, 139 proposals, and 64 ratified contracts, our sales team has demonstrated their proactive approach, client focus, and ability to secure valuable business opportunities. This success sets a high standard for future endeavors, and we look forward to continued growth and success. Kudos to our exceptional sales team for their inspiring performance!
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Faces of Service
Social round up from Viva Engage, our company's NEW social platform. All team members at all hotels should be on the platform. If you still need to join successfully, please don't hesitate to contact Alden Crout at aldenc@nhghotels.com. Mikey is no longer available.
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Don't miss a beat! Check all the latest on our socials. | |
Unmasking Hotel Heroes – Beaufort, SC | |
We are honored to recognize and applaud our partner, Vimal Desai, COO of HMV Management, and his family for their generous contribution of LifeVac kits to all 38 Beaufort County School District schools. Vimal is not only the owner of the Springhill Suites Beaufort our "highlight hotel" for this issue, but also the Holiday Inn & Suites Beaufort @ Highway 21. Their commitment to the safety and well-being of the community is truly praiseworthy. | |
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Hotel Highlight
SpringHill Suites by Marriott Beaufort offers easy access to Beaufort's attractions and activities, including nearby historic sites, parks, and outdoor sports. Historic Downtown Beaufort is just moments away from shopping, dining, and arts. The hotel is also near popular events like the Beaufort Water Festival, Beaufort Shrimp Festival, Beaufort International Film Festival, and the Fall Festival of Houses and Gardens. The hotel is a convenient base for leisure and business travelers with comfortable all-suite accommodations and amenities like complimentary Wi-Fi, free breakfast, an outdoor pool, and a fitness center.
>> Learn More
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NEWPORT NEWS | JULY 2023 | VOL 3 ISSUE 7 | |
Our mission is enriching lives through such high levels of service and value creation that together, we redefine the standards of excellence in hospitality. | | | | |
