News & Updates on Webinars and Events from BOMA Chapters around the country sharing information!
Building Owners and Managers Association
For BOMA Central New York

Richard C. Rivers
The Rivers Organization
312 West Commercial St.
East Rochester, NY 14445
P. 585-586-6906
F. 585-385-6053
Cell 585-355-6037 – call any time
It is our intent to keep you abreast of information and webinars; not just to forward all the news that fits…but it seems like the information below may be helpful to you, your team and clients. Newsletter #19
Building a Bright Future for Commercial Real Estate
Reporting live from BOMA International's office—yes, the physical office—welcome to this month’s vlog! While the world around us remains in flux, BOMA continues to serve as commercial real estate’s learning laboratory. This moment is an immense opportunity for innovation, and I'm confident that BOMA members will lead the industry to new heights through the collaboration and information sharing that has been taking place throughout our network. We’re already turning today’s uncertainties into lessons and opportunities for the future. In today’s vlog, I’ll share some recent thought leadership I’ve gathered from our members to help us prepare for our "new normal" in commercial real estate.

Those of you who caught my 2020 State of the Industry address during the virtual conference know one takeaway from this moment is the need to leverage technology, operational best practices and a focus on health and wellness to provide commercial occupants with the best building experience possible. I recommend Healthy Buildings: How Indoor Spaces Drive Performance and Productivity, written by Joseph Allen and John Macomber. If you missed it, be sure to check out their education session from the annual conference—along with other fantastic, forward-looking presentations—available on demand!
And if you’d like to get involved in our Diversity & Inclusion Committee, please reach out to me directly at We would welcome your contributions to this important conversation!
Be well,
Henry H. Chamberlain, APR, FASAE, CAE
President and COO
BOMA International
Lessons Learned about Occupant Satisfaction During the Pandemic
As we all learn the best practices for keeping occupants healthy and safe, here are some initial lessons learned from top-tier facility managers. 
News & Views
COVID-19 and Working Outside: Are Your Facilities Ready?
3 Crucial Considerations for Developers Before Investing in a Building

To mitigate risks and reap the rewards of your project, here is what you need to know before making the investment.
The Importance of Full-Time Facilities Employees During the Pandemic
How many full-time facilities employees should healthcare facilities departments staff? Here are some tips and advice on gauging the right level of staffing during the pandemic. 
FM Perspective: Bringing Your "A" Game to Customer Service
Expertise is great, but perhaps the most important skill to success as a facility manager is great customer service and communication with occupants. Here's one FM's take. 
Watch for Upcoming Events
Upcoming Webcast | August 27th
Using Plumbing Technology for Safe and Efficient Environments
Learn from experienced asset management professionals

The Business of Buildings Asset Management Course: Meet the Modules
Do you want to gain a foundational understanding of asset management and how to best communicate with owners and asset managers? Then The Business of Buildings: A Property Manager’s Guide to Asset Management, a certificate program created by BOMA International and BOMI, is perfect for you!
During this comprehensive program, you'll learn the fundamental competencies of asset management—an essential skill set for today’s property manager. The program will be offered virtually this year from September 9-10.
NYSCAR and CCIM, Upstate NY Chapter,
Monday, Sept 28
at The Cavalry Club in Manlius, NY
We hope you are Healthy & Safe!
Logo from BOMA Spokane

Excellent sentiment!