The First Call
As a strong testament to the comfort of familiarity and to perhaps rewarding a previous job well done, an impressive majority of consumers prefer to call a plumbing company they’ve used before. In the survey, 67 percent of all respondents said that calling a prior plumbing company would be one of the actions they take when needing service.
When asked to prioritize the various actions they would take to find a plumbing company, the reliance on a former service provider becomes even more pronounced. Among people who chose
calling a previously used plumbing company
as one of the actions they would take, 87 percent of them named it the first thing they would do.