This short, 2-minute video and blog from MindTools summarizes the importance and how-to's of active listening for leaders, staff and families. Remember, you don't have to agree with someone to let them feel heard. And, doing so will go a long way in negotiating what you need.
This video contains short examples of the steps of active listening and how to use them. It is a great addition to family training, staff in-services, and even just as a self-help reminder for managers and directors.
Enhancing your center's ability to better reach and effectively serve families in your target population.