Are you using the features of ThunderPOS aimed at keeping your store up and running with losses at a minimum? Think of this article as a basic checklist for these most essential features.
First, and foremost, do you have individual employee accounts set up for each cashier? While it's possible to use a single account for everyone, this will make it much more difficult to trace back errors and issues to their source. Using specific accounts will allow you to increase accountability.
Additionally, individual accounts allow you to set permissions for each employee, entirely restricting access to functionality they may not need.
Second, check your security options in the settings screen. "Audit Quantity Changes" will require anyone editing either new quantity or used quantity of an item to enter a reason why, and record the date, time, employee id, and reason. "Prompt Cashier ID" will require the cashier to enter their id and password when completing any transactions. "Require Password For Clock In/Out" will help secure the time clock screen, if you're using that feature. "Allow Only Current Date for Reports for Non-Administrators" will prevent your employees from digging into your backlog of sales reports.
Third, use the auditing reports available in the system. These are available from the reports menu. Under Item Reports, Audit Quantity will show the log of changes made if the Audit Quantity Changes setting was on. Audit Price Changes and Audit Cost Changes will list price and cost changes made through item management at the store level.
Under transaction reports, "Audit Activity" will show price changes made at the register screen, as well as voided transactions and times the cash drawer was opened not attached to a transaction.
Keep in mind that our reports can be set up to be emailed to you on a regular basis, including all of the audit reports mentioned above. This can be very useful for making certain you know what's going on in your store!
Finally, make certain that you are getting backups of your database, not just on the server computer but to a separate device or using a service like onedrive or dropbox. There have been cases of stores having not just their inventory burgled but their entire point of sale; if this happens, the last thing you need is to also not have a complete record of what you had in stock at the time.