Windows 7 Support Ending and New Card Processor Availability

Two things are coming up in January that may impact users of the software.

First, Microsoft has set Windows 7's end of life for January 14th, 2020.  We've mentioned this before here, but the time has nearly arrived, and a great many customers are still on Windows 7.  If you're among those who have not yet updated past 7, we strongly recommend making plans for doing so soon within the new year.  For phone supported users as well as those who get new computers through us, we are happy to assist with moving the software to a new Windows 10 machine.  We recommend scheduling a time for this with support to ensure availability.

Second, the next version of the software is going to included a new option for integrated credit cards, Genius by Tsys.  In addition to handling EMV, contactless, and swiped, the countertop unit can also be used as a color display screen, to show your customer the invoice in progress.  Gift card options are also available that will work with this integration.  This will be available sometime in January; please let Sales know if you are interested.

Genius by Tsys.

Physical Inventory

It's that time of year again!  While some of our customers do frequent physical inventories and spot checks, we know some are only able to do this once per year, and most often this is right around the first of the year.  

Luckily, ThunderPOS is there to support your physical inventory check efforts!

First, you do have options for hardware that will make a physical inventory easier.  Most notably, the inventory batch scanner from Cipherlab that we offer will allow you to disconnect from the system, scan many shelves worth of product, and then bring them back into the system.  If you want to utilize this method, contact sales for more information on this scanner.

To initiate a physical inventory, go under the activities menu, then to Physical Inventory.  This will only be available when logged in either as an administrator or as someone with the physical inventory permission.

You'll then need to select the departments and categories you want to inventory.  Only items that are within both the departments and the categories you select will be counted.

Then you will need to actually perform your accounts.  For information on this in more detail, see either the manual or the tutorial video on our Youtube page, but there are three basic options - the batch scanner mentioned above, using a traditional scanner and either bringing the items up or using a bluetooth wireless scanner, or exporting a count spreadsheet and importing back in after inputting the numbers there.

Once you're finished, you'll get a discrepancy report that will show you the difference between what the system had going into the process, and what you've scanned.  You'll want to save this for accounting purposes, and also review it as it may make an error obvious, such as a missed or double-counted shelf.

To finalize the inventory, hit the "Finalize and Update Inventory" button.  This will set your quantities on items to the number you have scanned.  This includes setting anything in the selected departments and categories that was not scanned at all as having 0 quantity.

If you have an inventory that you want to abandon, then click "Cancel Inventory Process".  This will back out of the process entirely without changing your stock quantities in items.

The current version of the software, available for supported users, is 5.4.4.  To get back on support, or to upgrade to phone support from email support, contact sales at (919) 387-7597 x100.  If you are not on phone support, and you call, a response will be sent to the email address on file.  You can also buy a support incident from our website.

 

We will be closed Tuesday, December 24th and Wednesday, December 25th for Christmas, and Wednesday, January 1st for New Year's Day.

 

As a reminder to users of Windows 7, Microsoft's support of this version of Windows is ending on January 14th, 2020.  We highly recommend getting onto Windows 8.1 or 10 by this time.  Versions of ExtremePOS, Musicware, Praiz, and ThunderPOS 4.0 and above should all be compatible with Windows 10; versions before 4.0 are themselves being sunset for support as of the end of this calendar year.

 

If you are on a version older than 4.0 that is about to be sunset, you can contact sales for information on purchasing an update.

Extreme Point of Sale, Inc | support@extremepos.com | (919) 387-7597 | www.extremepos.com |  www.thunderpos.com |  Newsletter Archive
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