Support Hours Change

To better serve our customers, and to accommodate our growing customer base on the west coast, we're shifting our support hours by half an hour effective May 28th.  Our support hours will be moving from the current times of 9:00 - 5:00 Eastern to 9:30 - 5:30 Eastern.  
For the majority of our phone supported customers, this will simply be an additional half hour where we will be available.  Even among our customers on the east coast, many stores do not open until 10 or later.
Tracking Serial Numbers

For many of our customers, tracking the serial numbers of expensive products that are bought and sold is essential to preventing fraud.  Some customers also need to report this information through Leads Online or other means to the police. ThunderPOS makes this process simple.
In order to mark an item as having serial numbers that should be tracked, check the box for "Use Serial Numbers" in the items edit screen.
There are multiple ways you can view and report serial number sales information within ThunderPOS.  In order to find the history of a specific serial number, select Activities from the main menu, then "Serial Number Lookup".  This will take you to the screen shown below.  From within this screen, you can scan any serial number to show invoices and items that have the serial number

The second method is to generate a serial numbers report.  To lookup and report all serial number transactions for a date range, select Reports -> Transactions -> Serial Numbers.

 Global Changes

Global Changes are a feature within ThunderPOS to make large scale changes to your store database efficiently and accurately.  Available through the tools menu, this screen is locked to administrators.  Because this is a powerful feature that can quickly make large scale database changes, we highly recommend making a database backup before using the feature.

This screen may look a little bit complicated, but it's actually very straightforward.  The top half allows you to specify the changes you want to make.  Select the field you want to set, and then what you want to set it to.  You can add multiple changes to be done at one time.  You need to specify at least one change.
In the bottom half, you add filters to restrict these changes to specific items.  If you don't have any filters, all items in the inventory will be changed.  If you add multiple filters, only items matching all of them will be changed.
Once you're ready to apply these changes, hit 'Apply Change' and they will be enacted.

The current version of the software, available for supported users, is 5.4.1.  To get back on support, or to upgrade to phone support from email support, contact sales at (919) 387-7597 x100.  If you are not on phone support, and you call, a response will be sent to the email address on file.  You may also buy a support incident from our website.


As a reminder to users of ExtremePOS Payment, we will no longer be able to support this product after July 9th, 2019 as the version of SQL Server it depends on is reaching the end of life.  This will render Payment no longer PCI Compliant to continue to use past this date.  If you are currently using Payment and your software is out of date, we highly suggest you contact us and discuss options for upgrading to keep your PCI compliance.


Also, remember that we will be closed Monday, May 27th for Memorial Day.
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