October 2023 Voice & IT News
Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility, and Collaboration.  
Jeff Nolte, President
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41 locations

Laurel Sand & Gravel, Inc. -
7 locations
News You Can Use: CISA, Fed’s Cybersecurity Agency provides 4 Essential Actions we all need to take to Secure Our World
‘Secure Our World’ is the theme of CISA’s annual Cybersecurity Awareness Month

As cyber threats become more sophisticated, we all have an important role to play in keeping our digital world safe and secure. Working together, let’s spread the word to our friends, families, and colleagues to give everyone the knowledge and tools they need to:

1. Use strong passwords and a password manager. Strong passwords mean long, random, and unique to each account. The easiest way to do this is by using a password manager to generate passwords and save them.

2. Turn on multifactor authentication on all accounts that offer it. We need more than a password on our most important accounts, like email, financial accounts, online shopping, and of course social media.

3. Recognize and report phishing - as we like to say, think before you click. Be cautious of unsolicited emails, texts, or calls asking you for personal information. Resist the urge to click on these links and do not click on links or open attachments from unknown sources.

4. Update software: In fact, enable automatic updates on software so the latest security patches keep devices we are connected to continuously up to date.

Your Voice Communications need to be protected too. Make sure your systems are secure. Contact CTS today at 800.787.4848 or
Ready for the Holiday Rush? Modern UC Solutions are a Game Changer for SMBs
As we approach the 2023 Holiday season, small business owners have a lot to consider.

  • After navigating a global pandemic and high inflation, small business owners know they need to be prepared for unexpected business disruptions.

  • Customer expectations have reached an all-time high, and delivering an optimal customer experience has become more critical than ever. 

  • Employee needs have also changed, with many desiring more flexible and fulfilling work options.

These increasing demands present new challenges for SMB owners and IT professionals who now must develop a strategy for connecting a distributed workforce while meeting customers where they are.

The SMBs that will be the most successful are implementing Unified Communication (UC) tools that provide resilience over the long term.

Modern UC is more than a phone on a desk. Today’s UC tools are integral in streamlining business processes by combining features like Team messaging, AI-powered chatbots, Video chat, and Third-party app integrations.

  • Delivering an Optimal Customer Experience - Modern UC solutions provide SMBs with the flexibility to connect with customers on their preferred channels – whether it be contact center, SMS, Web chat, email, social media, or even virtual agents. Look for UC solutions that easily follow a customer conversation from virtual chat to phone to email. 

  • Providing Flexibility to Employees - Unsurprisingly, 98% of employees want to work remotely at least part of the time. As your workforce moves toward a hybrid work model, long-distance collaboration will be essential. One easy-to-use tool simplifies this process for both employees and IT departments bringing together phone, chat or messaging, audio and video conferencing, web collaboration, and more. 

  • The Cost Consideration - Lost productivity from poor communications strategies can cost SMBs significant dollars – funds that small business owners can’t afford to lose. They need reliable UC tools that are scalable and can grow and change alongside their business. Their UC deployment models must adapt to what’s best for business - whether that’s on-premises, in a private or public Cloud, or hybrid. 

Looking Toward the Holidays

As many SMBs prepare for the peak retail season, there’s no better time to implement UC tools into business practices. Customers will spend money with businesses that are easy to communicate with and can solve any issues that may arise quickly and efficiently.

Employees looking to pick up holiday work will also be attracted to businesses with systems that make their jobs and lives easier. Modernized UC tools set SMBs up for long-term business growth and stability in our dynamic, competitive marketplace.

Set yourself up for success. Let’s talk about UC tools that can help you get ahead.

Contact CTS today: 800.787.4848 or
Tech Tax Break… Act Now to Leverage Your 2023 Section 179 Deduction
This year’s Section 179 deduction is $1,160,000. The deduction includes both new and used qualified equipment. In addition, businesses can take advantage of 100% bonus depreciation on both new and used equipment for 2023.

Remember to keep supply chain issues and delivery times in mind when making your Section 179 purchases for 2023.

The deduction applies to both leased and purchased equipment and software. When you buy, you can deduct the total amount from your taxes. When you lease, you pay the monthly lease payments, but you still get to deduct the total purchase price from your taxes.

Whether you choose to purchase or lease, you'll need to put the equipment/software into service by the end of the day on December 31, 2023.

For more details visit: Section 179 and check out the handy Savings Calculator.

Let’s talk about how new technology can help you reach your goals in 2024. Contact us today at: 800.787.4848 or
Uplifting the Healthcare Industry with Cloud-Based Communications
As a local leader in healthcare communications, CTS is committed to delivering the best, HIPAA-compliant healthcare communications tools for your facility. 

The entire healthcare industry underwent a rapid digital transformation due to the pandemic and continues to evolve as the world changes.

Telehealth, remote treatments, and virtual patient services have grown in popularity, enabling patients to receive care outside the traditional clinical environment.

Healthcare providers are embracing the latest communications technology to keep up with their patients’ evolving digital-first expectations – and many are already taking advantage of Cloud healthcare benefits.

The Key Benefits of Cloud-Based Healthcare Communications

  • Enhanced Data Security and Compliance - Hospitals and other providers are among the biggest targets of hackers and ransomware due to the sensitive data they must store and transmit. Patient information is more secure in the Cloud, protected by encryption and access controls. CTS offers Cloud-based UC solutions that are updated continuously to comply with the latest privacy and security standards, including HIPAA and GDPR.

  • Scalability and Flexibility - Healthcare systems with Cloud-based UCC solutions can seamlessly transition to remote operations and manage increased volumes of patients during a pandemic or short-term crisis.

  • More Cost-Efficient, Effective Processes - Private and hybrid Cloud communications solutions reduce infrastructure and maintenance costs using digital rather than physical storage. Integration with medical apps streamlines complicated processes. Time-consuming administrative tasks can be automated for improved operational efficiency.

  • Advanced Analytics and Insights - Cloud-based UCC solutions can use powerful predictive analytics tools for data-driven decision-making. 

All aspects of your healthcare communications can be elevated to the Cloud, such as:

  • Contact Centers
  • Patient Portals
  • VoIP Phone Systems
  • Video Calling and Voice Messaging
  • Collaboration Software and Teamwork Solutions
  • Text Alerts and Reminders

Take Your Healthcare Communications to the Cloud with CTS & Mitel

CTS deploys HIPAA-compliant Mitel solutions that empower your clinical staff to spend less time on administrative tasks and more on critical care by supporting streamlined workflows, seamless file sharing, and API integration.

Innovations like AI-enabled automation, self-service tools, and virtual assistants will increase patient engagement, trust, and satisfaction with their healthcare experience.

To future-proof your healthcare communications, look for the deployment model – private, hybrid, or public Cloud - that best fits your clinical needs, data security requirements, and budget.

Contact your local CTS experts, to learn more about migrating your healthcare communications to the Cloud: 800.787.4848 or
No Tricks! Get a $250 Halloween Treat for Your Leads and Referrals
Know someone grappling with their Remote or Hybrid Workforce? Is moving or looking for a new phone system? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Video Meeting tools?

Tell us about it... Just mention the "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or
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